The onsite System Administrator support candidate is expected to provide services between 0700h and 1800 from Monday to Friday (Rotational Shift 8 Hr working with 1 hr lunch break).
You must have:
- 2-3 years experience in a similar role
- Excellent people and communication (both verbal and written) skills
- Can-do attitude with the desire to learn and grow
- Adaptable and approachable behaviour with ability to multi-task
- Ability to work independently and collaboratively in a dynamic team environment
- Time management and organisation skills to effectively manage priorities and deadlines
- Active Directory for user and computer accounts management (e.g. password reset, unlock accounts)
- Excellent troubleshooting skills on Windows, Office 365, Outlook, SharePoint, OneDrive
- Experience in deploying desktop and mobile hardware e.g. Laptops, Monitors, Peripherals, Deskphones, Tablets
- Basic understanding of wireless and wired networks
- Knowledge of remote access infrastructures like VPN and two factor authentications from users perspective
Job responsibility:
Resolve incidents and requests reported by end users via email, instant message channel, phone, automated ticket queue promptly and efficiently
- Maintain accurate records of support requests and resolutions in our ticketing system
- Provide end user device support (laptops, desktops, mobile device)
- Escalate incidents and liaise with respective support teams where applicable
- Maintain the fixed asset inventory for all IT assets
- Provide Audio/Video conferencing support
- Perform staff onboarding/ offboarding
- Assistance in IT projects
- Hardware/ Software installation and setup
- Provide guidance and training to staff on IT-related topics
- Adhere to company policies and processes
From time to time, manual lifting and shifting will be required e.g. moving desktops, monitors, racking up servers and switches etc.
Education Qualification- Graduate or equivalent professional qualification
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