At arenaflex, we're not just a customer service company – we're a team of passionate individuals dedicated to creating unforgettable experiences for our clients and their customers. With over 20 years of experience in the customer experience (CX) industry, we've grown to become a global leader, supporting over 9 million customer conversations every day in 60 languages across 45 countries. Our innovative approach combines cutting-edge technology, including self-service, artificial intelligence (AI), and data-driven analytics, with the expertise and empathy of our employees to create meaningful connections and drive business results.
We're now seeking an experienced Seasonal Chat & Phone Tech Support/Customer Service Representative to join our team of incredible people. As a Seasonal Customer Service Representative at arenaflex, you'll have the opportunity to grow your career, improve your quality of life, and make a real impact on our customers' experiences. Our modernized application technology benefits both our customers and you, ensuring that every interaction is seamless and efficient.
**Responsibilities:**
As a Seasonal Chat & Phone Tech Support/Customer Service Representative, you'll be responsible for:
* Providing basic technical support via phone or chat to our customers, ensuring that their issues are resolved quickly and efficiently
* Interacting and communicating effectively with a variety of customers, providing a memorable and delightful experience
* Delivering an exceptional support experience, exceeding customer expectations and building loyalty
* Working collaboratively with our team to resolve complex issues and provide solutions
* Staying up-to-date with product knowledge and technical skills to provide accurate and timely support
**Work with Us and You'll Enjoy:**
* Working from home, with the flexibility to create your own schedule and work environment
* Computer equipment provided, ensuring that you have the tools you need to succeed
* A full-time schedule, with the opportunity to become permanent and grow your career
* Competitive compensation, including $14/hour and incentive opportunities
* Hands-on, 100% paid training to ensure that you have the skills and knowledge you need to succeed
* Internal mobility, with 84% of our managers promoted within
* Employee discounts and referral bonuses to reward your hard work and dedication
* EverBetter wellness program, promoting a healthy and balanced lifestyle
**Location Requirements:**
* Must live in the United States
* Applicants residing within a 50-mile radius of our local sites may only be considered for onsite job openings
* Must reside in one of the following states: Alabama, Arkansas, Florida, Georgia, Iowa, Idaho, Indiana, Kansas, Kentucky, Louisiana, Michigan, Minnesota, Missouri, Mississippi, North Carolina, North Dakota, Nebraska, New Mexico, Nevada, Ohio, Oklahoma, Pennsylvania, South Carolina, South Dakota, Tennessee, Texas, Utah, Virginia, Wisconsin, West Virginia, or Wyoming
**Qualifications:**
* Flexible to the needs of the business
* Must have a High School Diploma or GED Equivalent
* 18 years of age
**Equipment and Internet Requirements:**
* Hardwired internet connection (no satellite or wireless)
* Required Internet Speed is 5.0 Mbps Down/ 5.0 Mbps Up
* A Working Phone Line (Home Phone or Mobile)
* Home office must be a noise/distraction-free environment
* Desk and an ergonomic chair
**About arenaflex:**
arenaflex is a global leader in the customer experience (CX) industry, with 170,000 associates across the globe. We're the team behind the best experiences for 750+ of the world's leading brands, from Fortune 500 companies to local startups. We know every action taken, no matter how small, has a significant impact. Our employees savor the small moments and celebrate the big wins with our clients and with each other. Supporting over 9 million customer conversations every day in 60 languages across 45 countries, arenaflex combines innovative thinking and digital solutions with the expertise and empathy of our employees to Create Connection. Value Conversation.
**Get to Know Us:**
* Visit our website at www.arenaflex.com to learn more about our company culture and values
* Connect with us on Facebook, LinkedIn, and Twitter to stay up-to-date on the latest news and updates
**Equal Employment Opportunity:**
arenaflex is committed to selecting, developing, and rewarding the best person for the job based on the requirements of the work to be performed and without regard to race, age, color, religion, sex, creed, national origin, ancestry, citizenship, disability/handicap, marital status, protected veteran status, uniform status, sexual orientation, pregnancy, genetic information, gender identity and expression, or any other basis protected by federal, state or local law. The Company forbids discrimination of all kinds, whether directed at Associates, applicants, vendors, customers, or visitors. This policy applies to all terms and conditions of employment, including recruitment, hiring, promotion, compensation, benefits, training, discipline, and termination.
**Apply Now:**
Ready to join our team and start creating unforgettable experiences for our clients and their customers? Apply now through our website and take the first step towards a rewarding and challenging career with arenaflex.
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