At arenaflex, we're revolutionizing the customer experience industry with our innovative approach to customer support. As a Seasonal Chat & Phone Tech Support/Customer Service Agent, you'll be part of a dynamic team that's dedicated to delivering exceptional support experiences to our clients' customers. If you're passionate about making a difference in people's lives and are looking for a career that offers flexibility, growth opportunities, and a positive work environment, then arenaflex is the perfect place for you.
**About arenaflex**
arenaflex is a global leader in the customer experience (CX) industry, with a presence in over 45 countries and a team of 170,000 associates worldwide. We're the trusted partner of 750+ leading brands, from Fortune 500 companies to local startups, and we're committed to creating memorable experiences for our clients' customers. Our innovative approach combines cutting-edge technology, including self-service, artificial intelligence (AI), and data-driven analytics, with the expertise and empathy of our employees to deliver exceptional results.
**Why Join arenaflex?**
At arenaflex, we believe that small moments can have a big impact on our work experiences, customers, teams, and friends. By creating positive moments for each other, we make a difference and improve our associate experience. Here are just a few reasons why you'll love working with us:
* **Flexibility**: As a Seasonal Chat & Phone Tech Support/Customer Service Agent, you'll enjoy a flexible schedule that allows you to balance your work and personal life.
* **Growth Opportunities**: arenaflex offers a range of career development opportunities, including internal mobility and training programs, to help you grow and succeed in your role.
* **Positive Work Environment**: Our modernized application technology and supportive team culture make arenaflex a great place to work.
* **Competitive Compensation**: You'll earn a competitive hourly rate of $14/hour, with opportunities for incentives and bonuses.
* **Benefits**: arenaflex offers a range of benefits, including employee discounts, referral bonuses, and an EverBetter wellness program.
**Responsibilities**
As a Seasonal Chat & Phone Tech Support/Customer Service Agent, you'll be responsible for:
* Providing basic technical support via phone or chat to customers
* Delivering an exceptional support experience that meets or exceeds customer expectations
* Interacting and communicating effectively with a variety of customers
* Providing a memorable and delightful experience for every customer interaction
**Requirements**
To be successful in this role, you'll need:
* A High School Diploma or GED Equivalent
* 18 years of age
* A flexible schedule that allows you to work a full-time schedule
* A reliable computer, internet connection, and phone line
* A noise/distraction-free home office environment
* A working phone line (home phone or mobile)
* A hardwired internet connection (no satellite or wireless)
* A required internet speed of 5.0 Mbps Down/ 5.0 Mbps Up
* A standalone monitor (19 inch)
**Equipment and Internet Requirements**
To ensure that you have the necessary equipment and internet requirements to perform your job duties, please note the following:
* You must have a standalone monitor (19 inch)
* You must have a hardwired internet connection (no satellite or wireless)
* You must have a required internet speed of 5.0 Mbps Down/ 5.0 Mbps Up
* You must have a working phone line (home phone or mobile)
* Your home office must be a noise/distraction-free environment
**Location Requirements**
To be eligible for this role, you must reside in one of the following states:
* Alabama
* Arkansas
* Florida
* Georgia
* Iowa
* Idaho
* Indiana
* Kansas
* Kentucky
* Louisiana
* Michigan
* Minnesota
* Missouri
* Mississippi
* North Carolina
* North Dakota
* Nebraska
* New Mexico
* Nevada
* Ohio
* Oklahoma
* Pennsylvania
* South Carolina
* South Dakota
* Tennessee
* Texas
* Utah
* Virginia
* Wisconsin
* West Virginia
* Wyoming
**EEO Statement**
arenaflex is committed to selecting, developing, and rewarding the best person for the job based on the requirements of the work to be performed and without regard to race, age, color, religion, sex, creed, national origin, ancestry, citizenship, disability/handicap, marital status, protected veteran status, uniform status, sexual orientation, pregnancy, genetic information, gender identity and expression, or any other basis protected by federal, state or local law. The Company forbids discrimination of all kinds, whether directed at Associates, applicants, vendors, customers, or visitors. This policy applies to all terms and conditions of employment, including recruitment, hiring, promotion, compensation, benefits, training, discipline, and termination.
**How to Apply**
If you're passionate about delivering exceptional customer experiences and are looking for a career that offers flexibility, growth opportunities, and a positive work environment, then apply now to join the arenaflex team!
Apply for this job