Join arenaflex, a leading provider of customer experience solutions, in their mission to revolutionize the way patients interact with healthcare services. As an experienced Remote Pharmacy Customer Service Representative, you will be at the forefront of delivering exceptional patient care and support, working from the comfort of your own home in Texas.
**About arenaflex**
arenaflex is a dynamic and innovative company that is dedicated to helping individuals pursue their total vocation and create a fulfilling career. Our company culture is built on the principles of collaboration, innovation, and customer-centricity. We believe in empowering our team members to grow and develop their skills, and we offer a range of benefits and opportunities to support their success.
**Our Mission**
At arenaflex, we are committed to helping as many individuals as possible pursue their total vocation and create a fulfilling career. We believe in the importance of career development opportunities and are dedicated to being the partner of choice for all our clients. Our mission is to provide exceptional customer experience solutions that meet the evolving needs of our clients and their customers.
**Benefits and Perks**
As an arenaflex team member, you will enjoy a range of benefits and perks that will support your career growth and well-being. These include:
* Further your education and earn a college degree through our arenaflex University program
* Free access to personal and professional support through the arenaflex care coaches program
* Medical, dental benefits, vision, and life & accident insurance for full-time employees
* Competitive wages
* Opportunities to earn additional income through incentives
* Paid time off
* Paid Training
* Employee discounts
* A fun and supportive work environment that encourages collaboration and innovation
**Responsibilities**
As an experienced Remote Pharmacy Customer Service Representative, you will be responsible for:
* Answering incoming calls and assisting customers, pharmacies, and doctor offices with patient benefits and support
* Researching information in databases to resolve customer service issues
* Maintaining composure in escalated situations
* Operating accurately and efficiently in a fast-paced environment
* Handling multiple responsibilities at one time
* 100% attendance during training
**Qualifications**
To be successful in this role, you will need:
* At least 1 year of Call Center experience
* At least 1 year of work at home experience
* Self-motivation and the ability to work independently and adhere to assigned schedule with minimal assistance
* Excellent verbal, written, and listening skills
* Professional and articulate voice
* Ability to multi-task in several computer applications at once while holding a conversation with a customer
* Enjoy working in a fast-paced, and at times, hectic environment while maintaining a professional attitude
* Computer savvy and able to resolve minor technical issues with minimal assistance
* Basic math skills required
* Ability to problem solve
* At least 18 years of age or older
* High School Diploma or GED
**Work at Home Requirements**
To ensure that you have a successful and productive work-from-home experience, you will need to meet the following requirements:
* Desktop or laptop (Apple/Mac, Tablets or Smart devices, Windows Mini PCs, Chromebook, and Android systems are NOT compatible)
* Operation system – Windows 10 or newer
* Webcam-Video available
* The computer must have at least 4GB of RAM and a Processor speed – i3 4th generation or better
* High-speed Internet via wired ethernet connection, no Wi-Fi, Satellite or Cellular Hotspot or Cellular Internet
* Upload speed of 3Mbps; Download speed of 10 Mbps
* The Internet service provider (ISP) must be highly stable with 1% or less packet loss
* Latency under 100ms
* USB headset with noise-canceling microphone (Jabra, Plantronics, or Logitech are recommended) 3.5 mm headsets and gaming style headsets are not approved
* All Hires must have an available cell phone or tablet and be able to install our required 2FA software for Multifactor authentication on that device
* 2nd computer monitor or 1 monitor 32" or larger (TV's are compatible)
**Equal Opportunity Statement**
arenaflex is an equal opportunity employer. We provide equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, gender, sex (including pregnancy, childbirth, and related medical conditions), sexual orientation, gender identity, national origin, age, disability, genetic information (including testing and characteristics), marital status, ancestry, status as a covered veteran, uniformed servicemember status, and any other characteristic protected under applicable federal, state, or local law.
**How to Apply**
If you are a motivated and customer-focused individual who is passionate about delivering exceptional patient care and support, we encourage you to apply for this exciting opportunity. Please visit our website at arenaflex.com to submit your application and learn more about our company culture and benefits.
**Expected Salary**
$14 per hour
**Location**
Texas
**Apply Now**
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