At arenaflex, we're revolutionizing the way financial transactions are handled, creating trust in every transaction. Our core product, arenaflex Income, provides access to crucial employment and income information needed for mortgage loans, apartment rentals, background checks, and more. We're disrupting a $5B+ industry, previously controlled by legacy credit agencies, with a better product and intense customer focus. With hundreds of thousands of income and employment verifications every month, and growing market share in the mortgage lending and tenant screening markets, we're looking for a motivated and independent thinker to join our team as a Customer Support Specialist.
**About arenaflex**
arenaflex is a mission-driven company that values trust, transparency, and customer satisfaction above all else. Our team is dedicated to delivering a best-in-class experience to our customers, and we're looking for someone who shares our passion for delivering exceptional service. As a Customer Support Specialist at arenaflex, you'll play a critical role in helping us deliver our product to our customers daily, working closely with our operations team to ensure seamless interactions between our customers and back-end platform.
**Responsibilities**
As a Customer Support Specialist at arenaflex, you'll be responsible for:
* Independently resolving high volumes of inbound tickets via phone, email, and chat, aiming to solve 25-40 daily tickets while meeting SLAs.
* Troubleshooting complex technical issues, providing clear solutions to customers.
* Engaging in proactive customer outreach initiatives to minimize recurring issues.
* Adhering to internal procedures to ensure exceptional customer service and compliance with regulatory standards.
* Communicating effectively with internal teams and customers, ensuring all necessary information is gathered to support arenaflex platform users.
* Escalating ambiguous issues to the appropriate teams for resolution.
* Continuously improving the income and employment verification process by understanding its nuances and identifying potential bottlenecks.
**Work Schedule and Environment**
The work schedule for this role is flexible, up to 25 hours per week, with shifts assigned Monday through Friday between 5:00 AM to 5:00 PM Pacific Standard Time. Our Customer Support Specialists work 100% remotely from home, and a reliable high-speed internet connection is required.
**Requirements**
To be a successful Customer Support Specialist at arenaflex, you'll need:
* A minimum of 2 years of experience providing technical support in a high-volume call center or similar environment.
* A dedication to delivering a world-class customer experience.
* A high level of organization and efficiency.
* The ability to thrive in a fast-paced, collaborative environment.
* Resilience and the ability to remain calm in high-pressure situations.
* Excellent verbal and written communication skills.
* The ability to juggle multiple moving pieces and details at once.
* A proven track record of excellence.
* Adaptability and a strong work ethic.
* A commitment to security in your personal and professional life.
**Nice to Have**
* A Bachelor's degree in a related field.
* A passion for following a process and identifying areas for continuous improvement.
**Compensation**
Our cash compensation for this role is targeted at $16 - $21 per hour. Final offer amounts are determined by multiple factors, including candidate expertise.
**Diversity, Equity, and Inclusion**
At arenaflex, we value diverse perspectives and are committed to creating a company that is the right fit for every person inside of it. We're proud to be an Affirmative Action, Equal Opportunity Employer, and we do not discriminate in hiring or any employment decision based on race, color, religion, national origin, age, sex (including pregnancy, childbirth, or related medical conditions), marital status, ancestry, physical or mental disability, genetic information, veteran status, gender identity or expression, sexual orientation, or other applicable legally protected characteristic.
**How to Apply**
If you're a motivated and independent thinker with a passion for delivering exceptional customer service, we encourage you to apply for this role. Please visit our website to submit your application and join our team at arenaflex.
Why Join arenaflex?
* Be part of a mission-driven company that values trust, transparency, and customer satisfaction.
* Work in a fast-paced, collaborative environment with a team of dedicated professionals.
* Enjoy a flexible work schedule and the opportunity to work remotely from home.
* Receive competitive compensation and benefits.
* Be part of a company that values diversity, equity, and inclusion.
What We Offer
* Competitive cash compensation ($16 - $21 per hour).
* Flexible work schedule (up to 25 hours per week).
* Opportunity to work remotely from home.
* Comprehensive benefits package.
* Professional development opportunities.
* A dynamic and collaborative work environment.
How to Apply
If you're a motivated and independent thinker with a passion for delivering exceptional customer service, we encourage you to apply for this role. Please visit our website to submit your application and join our team at arenaflex.
Equal Employment Opportunity
arenaflex is an Affirmative Action, Equal Opportunity Employer. We do not discriminate in hiring or any employment decision based on race, color, religion, national origin, age, sex (including pregnancy, childbirth, or related medical conditions), marital status, ancestry, physical or mental disability, genetic information, veteran status, gender identity or expression, sexual orientation, or other applicable legally protected characteristic.
Accommodations
arenaflex is committed to providing reasonable accommodations for qualified individuals with disabilities and disabled veterans in our job application procedures. If you need assistance or an accommodation due to a disability, please let your recruiter know. In compliance with federal law, all persons hired will be required to verify identity and eligibility to work in the United States and to complete the required employment eligibility verification form upon hire.
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