At arenaflex, we're dedicated to delivering exceptional customer experiences and providing top-notch benefits compliance services to our valued clients. As a highly motivated and production-driven individual, you'll join our Operations team and play a vital role in helping us achieve our mission. We're seeking a talented Customer Service Representative (CSR) to work part-time, approximately 3-29 hours per week, in a remote setting from the comfort of your home office.
**About arenaflex**
arenaflex is an inbound call center that has earned the prestigious Great Place to Work award twice. We're a growing and valued resource for over 1000 companies, and we're committed to fostering a culture of excellence, teamwork, and continuous improvement. Our team is passionate about delivering exceptional customer service and making a positive impact on our clients' lives.
**Job Summary**
As a Customer Service Representative at arenaflex, you'll be the face of our company, providing top-notch customer service and technical expertise to our clients. You'll work closely with our account management systems, learn the latest customer service techniques, and help improve the customer experience during a challenging time. This is a unique opportunity to join a dynamic team, work from home, and enjoy a flexible schedule.
**Responsibilities**
* Provide exceptional customer service and technical expertise through prompt, accurate, and courteous responses to customer information needs.
* Offer empathy and support to customers during the claim process.
* Collect and document all claim details provided by the customer into the claim accurately.
* Identify and resolve customer issues by adhering to clients-specific handling instructions.
* Utilize call scripting to ensure consistency and efficiency in handling customer claims and inquiries.
* Demonstrate punctuality and reliability, remaining available for extended hours or additional shifts during peak periods or emergency situations.
* Adhere to break and lunch schedules to maintain productivity and ensure consistent customer service coverage.
* Successfully demonstrate arenaflex's core values:
+ Customer first: fulfills customer needs with compassion
+ Self-motivated: takes initiative and commits to the task at hand
+ Teamwork: promotes unity over self
+ Continuous improvement: strives for daily growth
**Required Skills and Abilities**
* Language Skills:
+ Ability to read and interpret documents such as police and accident reports.
+ Ability to write routine correspondence and detailed accident descriptions.
+ Ability to project a confident, clear, and professional telephone presence.
+ Ability to provide feedback verbally and written in a positive, professional manner.
* Bi-lingual in Spanish Preferred
* Computer Skills:
+ Knowledge of and ability to navigate basic computer functions, including Microsoft Word and Excel.
+ Ability to type at least 40wpm.
**Education and Experience**
* High School Diploma or general education degree (GED) required.
* 1-2 years of quality assurance experience preferred.
**Network Requirements**
* Upon hire, a Speed Test must be run from the computer you'll be working from (www.speedtest.net).
* Ethernet connection is not required, but strongly recommended.
* Must be on a private network, not allowed to work in public locations.
* No VPNs are allowed, as logins must happen in the US.
**Benefits and Compensation**
* Competitive compensation
* 20+ hours per week: Ancillary Benefits eligible 1st day of month following 60 days of employment (Dental, Accident Insurance, Critical Illness, Dependent Care, FSA, SavvyFi- College Savings)
* Less than 20 hours per week: Ancillary Benefits eligible 1st day of month following 60 days of employment (Dependent Care, FSA, SavvyFi- College Savings)
* 401K: Eligible after 6 months of employment
* PTO: Eligible after 90 days of employment
* Employee Assistance Program
**Why Join arenaflex?**
* Work from the comfort of your home office, enjoying a flexible schedule and remote work environment.
* Join a dynamic team that values teamwork, continuous improvement, and customer satisfaction.
* Enjoy competitive compensation and benefits, including 401K, PTO, and Employee Assistance Program.
* Develop your skills and expertise in customer service, account management, and technical support.
* Be part of a growing and valued resource for over 1000 companies.
**How to Apply**
If you're a motivated and production-driven individual who is passionate about delivering exceptional customer service, we encourage you to apply for this exciting opportunity. Visit our website to register as a candidate and take the first step towards joining our team at arenaflex.
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