At arenaflex, we're not just building homes – we're building relationships. As a Customer Service Associate in our Tool Rental department, you'll be the face of arenaflex, providing top-notch customer service and helping customers feel comfortable while shopping with us. If you're passionate about delivering exceptional experiences and want to grow with a dynamic company, we want to hear from you!
**How We Support You**
At arenaflex, we believe in supporting our associates' goals and well-being. As a valued member of our team, you'll gain access to a range of benefits that go beyond competitive pay and flexible schedules. Some of the perks you can look forward to include:
* **Prioritizing your well-being**: Enjoy multiple top-tier health insurance options to ensure you're covered for life's unexpected moments.
* **Growing your skills**: Explore educational opportunities with our tuition assistance program and learn new trade skills with our Track to the Trades program.
* **Securing your future**: Take charge of your financial future with a company-matching 401(k) and optional Employee Stock Purchase Program.
* **Saving for the future**: Gain extra savings with a 10% Associate Discount.
* **Learning and growing**: Discover new opportunities and develop your skills with our comprehensive training programs.
For more information about our benefit programs and eligibility, please visit [arenaflex.com](http://arenaflex.com) and explore our benefits page.
**Your Day at arenaflex**
As a Customer Service Associate in our Tool Rental department, you'll be the first point of contact for customers, helping them find the right products and services for their home improvement needs. Your day will be filled with:
* **Welcoming customers**: Greet customers with a smile and provide friendly, professional customer service.
* **Assisting with merchandise**: Help customers locate and handle merchandise, and occasionally load merchandise as needed.
* **Ensuring customer satisfaction**: Process orders and deliveries accurately, so customers receive merchandise as expected and on time.
* **Cross-functionally training**: Train in other areas of the store to help deliver the best customer service.
* **Preparing merchandise**: Prepare merchandise in your department based on customer needs, such as tinting and mixing paint, cutting and threading pipe, cutting and bundling wood, cutting drywall, and cutting blinds.
* **Guiding customers**: Guide customers through shopping or checkout, and complete other duties as assigned.
**Key Responsibilities**
* Welcome customers to arenaflex, answer questions, and deliver friendly and professional customer service.
* Assist customers with locating and handling merchandise.
* Down stock merchandise by looking for empty areas on shelves and replenishing supplies.
* Process orders and deliveries accurately so customers receive merchandise as expected and on time.
* Cross-functionally train in other areas of the store to help deliver the best customer service.
* Prepare merchandise in your department based on customer needs (e.g., tint and mix paint, cut and thread pipe, cut and bundle wood, cut drywall, cut blinds).
* Guide customers through shopping or checkout.
* Complete other duties as assigned.
**Minimum Qualifications**
* 6 Months Experience using a computer, including inputting, accessing, modifying, or outputting information.
* 6 Months Experience using common retail technology, such as smart phones and tablets.
* Reading, writing, and performing basic arithmetic (addition and subtraction).
* Able to perform duties that may require prolonged standing, sitting, and other activities necessary to perform job duties.
* Minimally lift 25lbs unassisted or over 25lbs with or without an accommodation.
**Preferred Qualifications**
* 6 months of Retail and/or customer service experience.
* Bi-lingual skills.
* Certification in trade related to department (e.g., hardware, kitchen, plumbing, electrical, lawn and garden, and lumber/building materials).
**arenaflex's Commitment to Growth and Teamwork**
At arenaflex, we're committed to growth and teamwork, not just in our stores but also in the community. We strongly encourage bilingual, military, and veteran talent to apply and join our team. By working together, we can better equip our stores and serve our communities.
**Travel Requirements**
This role does not require regular travel; however, this role may need to travel occasionally to meetings, training, or to support neighboring stores.
**Working Conditions**
Environmental factors vary by location. You may be working in both inside and outside weather conditions. Exposure to varying climates, including extreme heat or cold, wet, damp, humid, windy, or drafty conditions, is possible. You may be exposed to constant or intermittent noises in addition to moving or shaking objects and equipment.
Lifting methods vary based on role, weight, and volume. Associates must follow guidelines, limiting single lifts to 75 pounds. Team lifts are used minimally starting at 75 pounds or when needed. Powered equipment should be used as required, with proper training or assistance from a trained coworker.
**About arenaflex**
arenaflex Companies, Inc. (NYSE: LOW) is a FORTUNE 50 home improvement company serving approximately 16 million customer transactions a week in the United States. With total fiscal year 2023 sales of more than $86 billion, arenaflex operates over 1,700 home improvement stores and employs approximately 300,000 associates. Based in Mooresville, N.C., arenaflex supports the communities it serves through programs focused on creating safe, affordable housing and helping to develop the next generation of skilled trade experts. For more information, visit arenaflex.com.
**arenaflex is an Equal Opportunity Employer**
arenaflex is an equal opportunity employer and administers all personnel practices without regard to race, color, religious creed, sex, gender, age, ancestry, national origin, mental or physical disability or medical condition, sexual orientation, gender identity or expression, marital status, military or veteran status, genetic information, or any other category protected under federal, state, or local law.
**Apply Now!**
Ready to join our team and start making a difference in the lives of our customers? Apply now and take the first step towards a rewarding career with arenaflex!
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