At arenaflex, we're dedicated to providing exceptional customer experiences that exceed our members' expectations. As an experienced Insurance Customer Service Representative, you'll play a vital role in delivering top-notch service to our policyholders, ensuring their needs are met, and their concerns are addressed. If you're passionate about insurance, customer service, and working from home, we invite you to join our team at arenaflex.
**About arenaflex**
arenaflex is a leading provider of insurance and roadside assistance services, committed to empowering our members to live life to the fullest. With a rich history of innovation and customer-centricity, we've built a reputation for delivering exceptional experiences that make a real difference in our members' lives. Our team is passionate about creating a workplace culture that values diversity, equity, and inclusion, where everyone feels welcome, valued, and empowered to succeed.
**Job Summary**
As an Insurance Customer Service Representative at arenaflex, you'll be responsible for handling property & casualty (p&c) related customer service and/or billing inquiries and problems via the telephone. You'll provide customers with plan coverage information, quotes, policy changes, and policy change impacts to premium, ensuring their needs are met and their concerns are addressed. With a focus on customer satisfaction, retention, and growth, you'll work closely with our policyholders to understand their needs, provide personalized solutions, and exceed their expectations.
**Key Responsibilities**
* Handle property & casualty (p&c) related customer service and/or billing inquiries and problems via the telephone
* Provide customers with plan coverage information, quotes, policy changes, and policy change impacts to premium
* Review and update policies to enhance retention and better meet the needs of the consumer
* Counsel policyholders concerning appropriate coverage, policy limits, payment options, and state laws that will best meet their needs for sufficient protection against risks covered by Property and Casualty insurance
* Make appropriate recommendations and/or changes to the policy and gain policyholder acceptance to process the changes
* Receive and respond to calls and emails received by the insurance service center, documenting all activity in EPIC
* Utilize knowledge of insurance industry and club insurance agency policies and procedures to provide efficient and professional customer service
* Identify opportunities to apply discounts, process insurance verification forms for insured, and act as liaison for information exchange between customer and insurance companies
* Process changes to policies within EPIC and submit changes to specific companies, following up with company to ensure change requests have been processed in a timely manner
* Review policy information and references company-specific claims procedures to assist insured in filing claims
* Mail insured documentation to be signed and returned as necessary, following up to ensure documentation has been returned in a timely manner from member/customer
* Recognize cross-sell opportunities (membership and insurance) and obtain quote information
* Perform other duties as assigned
**What We Offer**
* A competitive hourly rate, depending on experience and salary zone
* Eligibility for Annual Merit Increase
* Comprehensive Health benefits package, including:
+ Paid Time Off (accruals begin on first day of employment)
+ 401(k) plan with a company match
+ Medical, Dental, Prescription, and Vision Coverage
+ Tuition Reimbursement
+ Life Insurance
+ Flexible Spending Accounts
* Nearly 4 weeks of paid time off accrued during the first year
* Paid time off to volunteer
* Tuition reimbursement
* 401(K) plan with company match up to 7%
* Free AAA Premier Battery Membership
**What We Need from You**
* High school diploma or equivalent and 3+ years of increasingly complex customer service experience in an insurance environment
* Property and Casualty insurance license required
* Membership license preferred and/or ability to obtain within 90 days of employment
**Work Schedule**
* Monday - Friday, 10 a.m. to 6 p.m. CST with rotating Saturday's with team
* Saturday hours would be 9 a.m. to 3 p.m.
**Why Join arenaflex?**
At arenaflex, we're committed to creating a workplace culture that values diversity, equity, and inclusion. We strive to attract and retain candidates with a passion for their work and encourage all qualified individuals, regardless of race, color, gender, identity, veteran status, sexual orientation, physical ability, or national origin, to apply. Join our team and become part of a dynamic organization that's dedicated to making a difference in our members' lives.
**How to Apply**
If you're passionate about insurance, customer service, and working from home, we invite you to apply for this exciting opportunity at arenaflex. Please visit our website to submit your application and join our team of dedicated professionals who are committed to delivering exceptional customer experiences.
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