At arenaflex, we're committed to delivering exceptional customer experiences that exceed our members' expectations. As a leading global IT solutions and services company, we're seeking talented individuals to join our remote healthcare customer service intake call center team in Alabama. If you're passionate about providing top-notch support and have a strong background in customer service, we encourage you to apply for this exciting opportunity.
**About arenaflex**
arenaflex is a global leader in IT solutions and services, with over 240,000 dedicated employees serving clients across multiple continents and 66 countries. We're proud of our engaging and exciting culture, which offers numerous opportunities for career advancement and growth. Our commitment to innovation, quality, and customer satisfaction has earned us a reputation as a trusted partner in the industry.
**Job Summary**
As a Healthcare Customer Service Representative, you'll play a vital role in our remote intake call center, working with members and health providers to facilitate Prior Auth creation and review pending statuses. You'll also be responsible for enrolling members into CMC programs, such as cancer, kidney, artificial hearts, and ortho, among others. This is a call center production role that requires you to meet production, quality, and regulatory expectations while providing exceptional customer service.
**Primary Responsibilities**
* This is a call center production role for Inbound Calls, and you'll have the responsibility to meet production, quality, and regulatory expectations.
* Ensure case is set up correctly and document required information.
* Review, research, and determine if case can be decisioned or if it requires additional clinical review.
* Demonstrate proficiency and decision-making by solving complex problems using available resources (documents, medical policy, standard operating procedure, etc.).
* As needed, make outbound calls to providers and/or members to obtain information regarding a case.
* As needed, make occasional outbound calls to providers to coordinate provider availability in treating members.
* Other duties as assigned by manager and/or director.
**Essential Qualifications**
* High School Diploma / GED (or higher) - Will be required to provide documentation for verification.
* 2+ years of combined or related experience in a healthcare administration with understanding of medical terminology.
* 1+ year of call center experience.
* Proficiency with Microsoft Office Word (create and maintain documents), Excel (create and maintain spreadsheets), and Outlook (email and calendaring).
* Should have typing speed 35+ WPM.
* Ability to follow a script for every call.
* Required to have a dedicated work area established that is separated from other living areas and provides information privacy in compliance with HIPAA regulations.
* High-speed internet with 20mbps upload/download speed.
* Ability to work one of the varying shifts to support our 24hr 7 days a week operations.
**Preferred Qualifications**
* Associate's Degree (or higher) in a healthcare-related field.
* Medical Terminology.
* ICD-9/ICD-10 and CPT Knowledge.
**Skills and Competencies**
* Excellent communication and problem-solving skills.
* Ability to work in a fast-paced environment and meet production, quality, and regulatory expectations.
* Strong attention to detail and ability to maintain confidentiality.
* Proficiency in Microsoft Office Suite and ability to learn new software applications quickly.
* Strong typing skills (35+ WPM).
* Ability to work independently and as part of a team.
* Strong customer service skills and ability to provide exceptional support to members and providers.
**Career Growth Opportunities and Learning Benefits**
At arenaflex, we're committed to helping our employees grow and develop their careers. We offer a range of training programs, mentorship opportunities, and career advancement possibilities. Our employees also have access to a comprehensive benefits package, including:
* Competitive pay and day one benefits.
* Opportunities for career advancement within our engaging and exciting culture.
* Comprehensive training programs and ongoing support.
* Access to cutting-edge technology and tools.
* Collaborative and dynamic work environment.
**Work Environment and Company Culture**
Our remote healthcare customer service intake call center is a dynamic and fast-paced environment that requires strong communication and problem-solving skills. We're committed to providing a supportive and inclusive work environment that encourages collaboration, creativity, and innovation. Our employees enjoy a range of benefits, including:
* Flexible work arrangements and remote work options.
* Comprehensive benefits package, including medical, dental, and vision coverage.
* 401(k) matching program and employee stock purchase plan.
* Paid time off and holidays.
* Access to on-site fitness center and wellness programs.
**Compensation, Perks, and Benefits**
We offer a competitive compensation package that includes:
* Competitive pay and day one benefits.
* Opportunities for career advancement within our engaging and exciting culture.
* Comprehensive training programs and ongoing support.
* Access to cutting-edge technology and tools.
* Collaborative and dynamic work environment.
**How to Apply**
If you're passionate about providing exceptional customer service and have a strong background in healthcare administration, we encourage you to apply for this exciting opportunity. Please submit your application, including your resume and cover letter, through our website. We can't wait to hear from you!
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