At arenaflex, we're revolutionizing the way people connect with the world. Our innovative satellite constellation, arenaflex Starlink, is set to deliver low-latency broadband internet to every corner of the globe. As we embark on this ambitious journey, we're seeking a talented and passionate Customer Support Associate to join our team. If you're a problem-solver with a flair for languages and a passion for delivering exceptional customer experiences, we want to hear from you.
**About arenaflex**
arenaflex is a pioneering space technology company that's pushing the boundaries of what's possible. Founded under the belief that humanity's future lies among the stars, we're actively developing the technologies to make this vision a reality. With a strong focus on innovation and collaboration, we're creating a workplace that's as exciting as it is challenging.
**The Role**
As a Customer Support Associate on our arenaflex Starlink team, you'll be the face of our company to our customers. You'll be responsible for triaging, troubleshooting, and resolving customer issues across multiple channels, from digital to voice support. Your exceptional problem-solving skills, paired with your fluency in Norwegian and English, will enable you to provide top-notch support to our customers.
**Key Responsibilities**
* Triage and resolve customer issues across multiple channels (digital, voice, etc.)
* Provide technical support to customers using hardware, software, and network expertise
* Surface product, process, and training issues by pairing quantitative and qualitative methods
* Collaborate with internal teams to create and improve troubleshooting workflows and resolve root-cause issues
* Create and maintain an internal knowledge base and help center collateral
**Essential Qualifications**
* High school diploma or equivalency certificate
* 1+ years of experience in a front-line customer support role
* Fluency in English and Norwegian
**Preferred Skills and Experience**
* Excellent problem-solving and sleuthing skills
* Excellent written and verbal communication skills
* Excellent empathy, active listening, and resiliency skills
* Strong attention to detail and time management skills
* Willingness and ability to flex weekend and night shift hours as needed
* Experience in a training, learning and development, analytics, service design, vendor management, or content management role
* Start-up, consulting, or other demonstrated experience in a high-growth, fast-paced environment
* Technical aptitude - experience with networking, hardware troubleshooting, software development, etc.
**Additional Requirements**
* Must be available to work scheduled shifts, including holidays
* Must be available to work overtime hours and/or weekends as needed
* This is not a remote position and will require relocation if not already local to the Hawthorne, CA area
* After 1 week of classroom training, must be available to work 10 hours a day on one of the following shifts:
+ Shift Alpha: Sunday - Monday 10:00 PM - 8:30 AM PST
+ Shift Delta: Friday - Monday 6:00 AM - 4:30 PM PST
+ Shift Echo: Friday- Monday 1:30 PM - 12:00 AM PST
**Compensation and Benefits**
* Pay range: $24.00/hour (Level 1), $25.00/hour (Level 2), $27.00/hour (Level 3)
* Comprehensive medical, vision, and dental coverage
* Access to a 401(k) retirement plan
* Short and long-term disability insurance
* Life insurance
* Paid parental leave
* Various other discounts and perks
**Why Join arenaflex?**
* Be part of a pioneering space technology company that's changing the world
* Work with a talented and passionate team that's dedicated to innovation and excellence
* Enjoy a comprehensive benefits package that includes medical, vision, and dental coverage, as well as access to a 401(k) retirement plan
* Take advantage of opportunities for professional growth and development in a fast-paced, dynamic environment
* Be part of a company that's committed to diversity, equity, and inclusion, and that values the unique perspectives and experiences of its employees
**How to Apply**
If you're a motivated and talented individual who's passionate about delivering exceptional customer experiences, we want to hear from you. Please submit your application, including your resume and a cover letter, to [insert contact information]. We can't wait to hear from you!
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