Are you a customer service enthusiast with a passion for delivering exceptional experiences? Do you thrive in high-volume, fast-paced environments and excel at resolving complex customer issues? If so, we invite you to join arenaflex as a Customer Service Advisor, Remote. As a key member of our team, you will play a vital role in supporting customers with their post-purchase needs, from tracking orders to checking order status and more.
**About arenaflex**
arenaflex is a leading provider of mission-critical services and solutions to Fortune 100 companies and over 500 governments. Our dedicated associates are passionate about creating exceptional outcomes for our clients and the millions of people who count on them. At arenaflex, we value individuality and recognize that every team member brings unique perspectives and strengths to the table. We offer a dynamic work environment that fosters growth, learning, and collaboration.
**Job Summary**
As a Customer Service Advisor, Remote, you will be responsible for handling inbound calls from customers with inquiries about their recent purchases. You will assist customers with tracking numbers, order statuses, product returns, and other post-purchase needs. Your problem-solving skills will be put to the test as you find quick solutions and resolve any issues that may arise. You will also help de-escalate frustrated customers with empathy and professionalism, and occasionally assist with upselling or cross-selling when appropriate and necessary.
**Key Responsibilities**
* Handle inbound calls from customers with inquiries about their recent purchases
* Assist customers with tracking numbers, order statuses, product returns, and other post-purchase needs
* Use problem-solving skills to find quick solutions and resolve any issues
* Help de-escalate frustrated customers with empathy and professionalism
* Occasionally assist with upselling or cross-selling when appropriate and necessary
**Who We're Looking For**
We're seeking a compassionate and patient individual with excellent communication and soft skills. You should have strong problem-solving abilities and a knack for de-escalating upset customers. Experience in customer service or call centers is a plus, but not required – training will be provided. You should thrive in a high-volume, fast-paced environment and be flexible in working hours, seven days per week, including weekend days.
**Why You'll Love Working with Us**
* Remote work: Enjoy the flexibility of working from home in your secured workspace
* Health Benefits: Medical, dental, and vision coverage starting day one
* PTO: Accrue paid time off starting after 180 days
* Bonuses: Performance-based bonus incentives to reward your hard work and success
**Requirements**
* 18 years or older
* High School Diploma or GED
* Be able to successfully pass a criminal background check
* Have at least six months experience in customer service
* Have high-speed internet access, meeting the following speeds: download 10mbps+ upload 3mbps+ Ping less than 175ms (no Wi-Fi or satellite internet, you must have an ethernet connection)
* Ability to accurately type at least 30 WPM
* Have a secured workspace with a door that is only accessible to you during work hours
* Familiarity with iOS and/or macOS, or comparable technology, is preferred
* Be flexible in working hours, seven days per week, including weekend days
* Reside in one of our US hiring zones
**We are NOT currently hiring in the following geographies:**
* States: AK, CA, HI, MA, IL, MT, & NY
* Metro Areas: MS-Minneapolis, IL-Chicago, NY-New York City Metro, OR-Portland, MD-Montgomery County, WA-Seattle, CO-Denver
**Equal Opportunity Employer**
arenaflex is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, creed, religion, ancestry, national origin, age, gender identity, gender expression, sex/gender, marital status, sexual orientation, physical or mental disability, medical condition, use of a guide dog or service animal, military/veteran status, citizenship status, basis of genetic information, or any other group protected by law.
**Accommodations for People with Disabilities**
People with disabilities who need a reasonable accommodation to apply for or compete for employment with arenaflex may request such accommodation(s) by submitting their request through this form that must be downloaded: [insert link]. Complete the form and then email it as an attachment to [insert email]. You may also [insert alternative method].
**Health and Safety**
At arenaflex, we value the health and safety of our associates, their families, and our community. For US applicants, while we DO NOT require vaccination for most of our jobs, we DO require that you provide us with your vaccination status, where legally permissible. Providing this information is a requirement of your employment at arenaflex.
**Apply Now**
If you're a customer service enthusiast with a passion for delivering exceptional experiences, we invite you to apply for the Customer Service Advisor, Remote position at arenaflex. Click the link below to submit your application:
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