At arenaflex, we are committed to delivering exceptional customer experiences and providing a safe, efficient, and reliable logistics network. As a key member of our dock operations team, you will play a vital role in ensuring the smooth transportation of freight across our dock area, from trailers to loading docks and vice versa. If you are a motivated and detail-oriented individual with a passion for logistics and customer service, we encourage you to apply for this exciting opportunity to join our team.
**Job Summary:**
As an Experienced Dock Operations Associate, you will be responsible for performing a variety of tasks related to freight handling, including verifying documentation, securing freight inside trailers, and assisting customers with freight and documentation. You will work closely with our team to ensure that all freight is handled safely and efficiently, while maintaining a high level of customer satisfaction.
**Essential Job Duties and Responsibilities:**
* Perform freight handling using appropriate motorized and manual equipment, including forklifts, pallet jacks, and hand trucks
* Verify documentation matches freight description, using current electronic or manual systems
* Secure freight inside trailers using appropriate tools and supplies, such as pallets, straps, and rope
* Recoup or repair damaged freight when necessary
* Verify and complete required documentation and reports
* Assist customers with freight and freight documentation as needed
* Perform hostling duties if required
* Comply with all applicable laws, regulations, and company policies and procedures
* Perform other duties as required
**Key Performance Indicators:**
* Ensure accurate and efficient freight handling and documentation
* Maintain a high level of customer satisfaction through effective communication and problem-solving
* Meet or exceed productivity and quality standards
* Collaborate with team members to achieve shared goals and objectives
* Adhere to safety protocols and procedures to prevent accidents and injuries
**Qualifications:**
* High school diploma or equivalent, preferred
* Must be at least 18 years of age
* Prior experience in warehousing, freight handling, and/or forklift operations preferred
* If hostler/yard mule duties are required, experience preferred
* Ability to count and perform basic math, with or without a calculator
* Basic written and verbal communication skills
* Ability to lift/carry hand freight of varying weights several times a week, to lift dock plates weighing approximately 100 pounds, and to open trailer doors requiring approximately 75 pounds of lift force, up to several times per day or more
* Ability to bend, twist, squat, pushing/pulling freight throughout shift
* Ability to work independently and/or as a team member
* Previous dock/warehouse experience preferred
**Working Conditions:**
* Dock environment; exposure to varied weather conditions, exhaust, fumes, dust, and noise
* Hours may vary due to operational need
* Frequent contact with service center personnel; fast-paced, deadline-oriented
**Benefits and Perks:**
* Competitive hourly rate
* Opportunities for career growth and professional development
* Comprehensive benefits package, including medical, dental, and vision insurance
* Paid time off and holidays
* Access to on-site fitness center and wellness programs
* Recognition and rewards for outstanding performance and contributions
**Why Join arenaflex?**
At arenaflex, we are committed to creating a positive and inclusive work environment that values diversity, equity, and inclusion. We offer a range of benefits and perks to support your physical and mental well-being, as well as opportunities for career growth and professional development. Our team is passionate about delivering exceptional customer experiences and making a positive impact in our communities.
**How to Apply:**
If you are a motivated and detail-oriented individual with a passion for logistics and customer service, we encourage you to apply for this exciting opportunity to join our team. Please submit your application, including your resume and a cover letter, to [insert contact information]. We look forward to hearing from you!
**Equal Opportunity Employer:**
arenaflex is an equal opportunity employer, committed to diversity, equity, and inclusion. We welcome applications from qualified candidates of all backgrounds and perspectives. If you require accommodations or have questions about our application process, please contact us at [insert contact information].
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