**Job Summary:**
Join arenaflex as an Experienced Data Entry Assistant / Typing Professional and embark on a rewarding remote career journey. As a key member of our team, you will play a vital role in supporting our case processing, mail room, and communications operations. With a strong focus on attention to detail, excellent communication skills, and the ability to work in a fast-paced environment, you will be responsible for ensuring the smooth flow of information and tasks within our organization.
**About arenaflex:**
arenaflex is a leading organization dedicated to providing innovative solutions and services to individuals and communities worldwide. With a strong commitment to excellence, we strive to create a work environment that is collaborative, inclusive, and supportive of our employees' growth and development. As a remote-friendly organization, we offer the flexibility and autonomy to work from the comfort of your own home, while still being part of a dynamic and motivated team.
**Responsibilities:**
As an Experienced Data Entry Assistant / Typing Professional, you will be responsible for the following key tasks:
### Case Processing Support
* Logging in petitions and creating and labeling case folders
* Researching cases to ensure accurate and up-to-date information
* Preparing and entering associated data in systems to maintain accurate records
* Maintaining the integrity of files within process units and file storage to ensure efficient retrieval and access
* Scanning documents and associating them to electronic case files to streamline the filing process
* Organizing case files in document order to facilitate easy access and retrieval
* Identifying, reporting, and obtaining missing documents for cases to ensure completeness and accuracy
### Mail Room Support
* Receiving, sorting, opening, organizing, date stamping, and delivering incoming mail and cases to the appropriate units
* Operating letter insertion and postage equipment to ensure timely and efficient mail processing
* Identifying and sorting mail, petitions, and files to prioritize and expedite processing
* Delivering routing sheets/file requests to the appropriate units to facilitate efficient communication and collaboration
* Requesting and receiving files from other units and delivering them to the appropriate units to ensure seamless workflow
* Logging and delivering messages; logging petitions to maintain accurate records and facilitate communication
* Weighing, labeling, pulling, and packing outgoing case files to ensure timely and efficient delivery
### Communications Support
* Logging and delivering messages; logging petitions to maintain accurate records and facilitate communication
* Inputting call questions and/or email responses into tracking systems; documenting every call/email to ensure accurate records and facilitate follow-up
* Escalating calls to supervisors as required by procedures to ensure timely and effective resolution
* Resolving caller questions promptly and efficiently to provide excellent customer service
* Communicating answers clearly and correctly from scripted call response plans to ensure accurate and consistent information
* Referencing answers from a computer while rapidly typing notes into a system to ensure accurate and timely documentation
### Intermediate Computer Skills
* Good interpersonal and professional communication skills to effectively interact with colleagues, supervisors, and clients
* Good attention to detail while working in a fast-paced environment to ensure accuracy and efficiency
* Ability to work in a multi-task environment with rapidly changing priorities to adapt to changing circumstances
* Very good command of the English Language; Spanish is a plus to facilitate communication with diverse stakeholders
* Demonstrate a professional work ethic to maintain a high level of productivity and quality
### Qualifications:
#### Minimum Qualifications:
* One (1) to two (2) years of relevant administrative experience preferred
* Ability to pass a typing test of at least 35-40 WPM with no errors
* Experience in an office/clerical environment is desired
* Intermediate computer skills utilizing multiple monitors and active sessions
* Basic use of MS Office including Excel, Word, and Email
* Good interpersonal and professional communication skills
* Good attention to detail while working in a fast-paced environment
* Capable of working in a multi-task environment with rapidly changing priorities
* Very good command of the English Language; Spanish is a plus
* Demonstrate a professional work ethic
* Ability to pass a thorough criminal background check and credit history to obtain and maintain a government clearance
### What We Offer:
* Competitive salary and benefits package
* Opportunity to work in a dynamic and supportive team environment
* Flexible remote work arrangement with the option to work from home
* Professional development and growth opportunities
* Collaborative and inclusive work culture
* Recognition and rewards for outstanding performance
* Access to cutting-edge technology and tools
* Comprehensive training and onboarding program
### How to Apply:
If you are a motivated and detail-oriented individual with excellent communication skills and a strong work ethic, we encourage you to apply for this exciting opportunity. Please submit your resume and a cover letter outlining your qualifications and experience. We look forward to hearing from you!
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