At arenaflex, we're not just a leading energy technology company; we're a team of innovators, problem-solvers, and customer-centric professionals who are passionate about making a difference in the world. With a legacy of 150 years of innovation and a commitment to decarbonization, new technologies, and energy transformation, we're on a mission to generate sustainable, reliable, and affordable energy for the global community.
As an Experienced Customer Technical Support Engineer – Steam Turbine Technical Services, you'll be part of a fast-paced, customer-centric world where you'll spend your day helping others, answering their questions, evaluating their technical issues, and providing technical leadership. You'll work across organizations and across the world in real and virtual teams, collaborating with internal and external business partners to create solutions that drive business growth and customer satisfaction.
**A Day in the Life**
As a Customer Technical Support Engineer, you'll have the opportunity to make a significant impact on our steam turbine technical services business. Your day will be filled with a variety of exciting challenges and responsibilities, including:
* Supporting the creation of inspection plans, reviewing findings, developing repair plans, and writing reports for existing equipment
* Updating fleet records to reflect steam turbine and valve configurations and supporting the technical services case queues by reviewing fleet data and answering questions asked by internal and external customers
* Providing technical support and leadership for root cause investigations, inspection and repair quote support to the marketing organization, and technical instructions to manufacturing, supply chain management, or field service for disposition of product deviations
* Leading and/or supporting steam turbine R&D projects by performing calculations, ensuring drawings are issued to required dates, and completing tasks within allocated budgets
* Providing mark-ups and information to direct drafting personnel so that they may correctly revise existing engineering drawings and/or create new engineering drawings
* Reviewing, modifying, and signing off engineering drawings
* Providing technical instructions to the field in support of turbine installation or troubleshooting activities and supporting business cost reduction and process improvement initiatives
**What You Bring**
To succeed in this role, you'll need to bring a unique combination of skills, experience, and personal qualities. Here are some of the key requirements:
* Bachelor of Science in Engineering required; Mechanical field preferred
* 3 years of relevant experience required, with at least 1 year of technical engineering experience with rotating equipment
* Fundamental understanding of mechanical engineering principles required
* Problem-solving mentality and the ability to collaborate with internal and external business partners to create solutions
* Rotating equipment product knowledge and familiarity with the product design
* Knowledge of root cause analysis and the process, and curiosity about creating customer-focused solutions
**Additional Preferred Skills**
While not required, the following skills and experiences would be highly desirable:
* Rotating equipment design experience, preferably of steam turbines
* Background in reliability, manufacturing, design, or operations of rotating equipment
**What We Offer**
As an Experienced Customer Technical Support Engineer – Steam Turbine Technical Services, you'll enjoy a range of benefits and rewards that will support your career growth and well-being. Here are some of the highlights:
* Career growth and development opportunities
* Supportive work culture
* Company-paid Health and wellness benefits
* Paid Time Off and paid holidays
* 401K savings plan with company match
* Family building benefits
* Parental leave
**About arenaflex**
arenaflex is a global team of over 94,000 dedicated employees who are committed to making sustainable, reliable, and affordable energy a reality. We're a company that values diversity, inclusion, and creativity, and we're passionate about using our technology to help protect people and the environment. With a legacy of innovation and a commitment to decarbonization, new technologies, and energy transformation, we're on a mission to generate power for the global community.
**Join Our Team**
If you're a customer-centric professional with a passion for problem-solving and a commitment to innovation, we'd love to hear from you. Apply now to become an Experienced Customer Technical Support Engineer – Steam Turbine Technical Services at arenaflex.
**Equal Employment Opportunity Statement**
arenaflex is an Equal Opportunity and Affirmative Action Employer encouraging diversity in the workplace. All qualified applicants will receive consideration for employment without regard to their race, color, creed, religion, national origin, citizenship status, ancestry, sex, age, physical or mental disability unrelated to ability, marital status, family responsibilities, pregnancy, genetic information, sexual orientation, gender expression, gender identity, transgender, sex stereotyping, order of protection status, protected veteran or military status, or an unfavorable discharge from military service, and other categories protected by federal, state or local law.
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