At careerzynith, we're proud to be a national leader in service of process, with a team of over 700 professionals across the United States. Our headquarters is located in Seattle, and we have offices in various cities, including Los Angeles, Oklahoma City, Phoenix, Brooklyn, Chicago, and Washington DC. With over 30 years of experience in this unique business, we continue to advance our technology and business processes to remain years ahead of our competition.
As a Customer Support Specialist at careerzynith, you'll play a vital role in addressing and resolving customer questions and issues, providing the best possible customer experience. This role requires diplomacy, the ability to think on your feet, and a cool head while juggling multiple priorities at once. If you're a customer-focused individual with excellent communication skills and a passion for problem-solving, we encourage you to apply for this exciting opportunity.
**Job Overview:**
The Customer Support Specialist is a remote position that requires you to be located in Indiana, Iowa, Wisconsin, North Dakota, Kentucky, Alabama, Florida, Oklahoma, Michigan, North Carolina, or South Carolina. As a Customer Support Specialist, you'll be responsible for:
Key Responsibilities:
- Respond to customer support tickets, including answering questions and resolving issues related to existing orders
- Manage high-volume phone calls to assist customers with existing orders and assist new customers with how to place new orders online
- Respond to emails and address questions and concerns from customers, internal department queries relating to orders or payment on orders and process servers in the field
- Document issues in Confluence
- Visit court dockets for information on case filing and occasionally pull filed papers
- Perform other job-related duties as assigned
**Qualifications:**
To succeed as a Customer Support Specialist at careerzynith, you'll need:
Essential Qualifications:
- High school diploma or GED required; 1-3 years of customer support or call center experience assisting customers over the phone
- Technology Driven; Experience using computer programs such as Microsoft Outlook, Excel, and Word, PDF Editor, and phone systems preferred
- Document manipulation experience
- Ability to read, write, and speak English
- Ability to transcribe information, review an order, investigate issues, and implement solutions
- Ability to perform repetitive tasks with accuracy
- Ability to maintain a high level of work product in often stressful situations
- Ability to anticipate issues and circumvent them
- Ability to implement new processes and changes and improve performance
- Typing speed of at least 55 wpm
**Preferred Qualifications:**
While not required, the following qualifications are preferred:
- Experience working in a fast-paced, dynamic environment
- Knowledge of process serving and court procedures
- Experience using Confluence or similar documentation tools
**Work Environment and Company Culture:**
At careerzynith, we're committed to creating a positive and inclusive work environment that supports the growth and well-being of our employees. As a remote Customer Support Specialist, you'll have the flexibility to work from home and enjoy a range of benefits, including:
Benefits:
- Health, Dental, Vision insurance
- 401(k)
- Disability insurance
- Employee assistance program
- Paid time off
- 7 Paid holidays
- 4 floating holidays
- Referral program
**Compensation and Schedule:**
The starting pay for this position is $15.00 to $17.00 per hour, and the schedule is full-time, Monday through Friday, 7:00 AM to 4:00 PM PST.
**Career Growth Opportunities and Learning Benefits:**
At careerzynith, we're committed to helping our employees grow and develop their careers. As a Customer Support Specialist, you'll have opportunities to:
Learn and Grow:
- Develop your skills and knowledge in customer support, process serving, and court procedures
- Participate in training and development programs to enhance your performance and career prospects
- Take on new challenges and responsibilities as you grow and develop in your role
**How to Apply:**
If you're a motivated and customer-focused individual with a passion for problem-solving, we encourage you to apply for this exciting opportunity. Please submit your application through our website, and we'll be in touch to discuss your qualifications and next steps.
Don't miss out on this opportunity to join our team and grow your career at careerzynith. Apply today!