As a Customer Support Specialist at arenaflex, you will be an integral part of our Customer Success team, playing a vital role in building strong relationships with our clients and ensuring their success with our technology. arenaflex is a leading provider of online reputation management and online listings solutions, helping businesses of all sizes manage their online presence and learn from their customers' perspectives.
In this fast-paced and dynamic environment, you will have the opportunity to expand your skill set, grow in your career, and make a meaningful impact on our clients' businesses. If you are passionate about delivering exceptional customer experiences, troubleshooting complex issues, and collaborating with cross-functional teams, we encourage you to apply for this exciting opportunity.
**About arenaflex**
arenaflex is a fast-growing company that has been recognized on both the Inc. 5000 and the SaaS 1000 lists. We pride ourselves on providing our customers with not only a great product but also exceptional service. Our 4.4-star rating on G2 Crowd is a testament to our commitment to customer satisfaction. We promote within, celebrate our wins, and are dedicated to building a company culture where employees can thrive. arenaflex was named one of San Diego's Best Places to Work by the San Diego Union-Tribune, and we are looking for talented individuals like you to join our team.
**What You Will Do**
As a Customer Support Specialist at arenaflex, your primary responsibilities will include:
* Being the passionate face and voice of our brand, enriching client relationships and delivering exceptional customer experiences
* Troubleshooting and answering questions related to our software, integrations, and billing from our clients via phone, email, and chat
* Managing provider support through multiple channels and follow-up directly with partners to close troubleshooting tickets for our Local SEO Team
* Assisting a wide range of clients in optimizing arenaflex
* Providing platform configuration and data management services to our clients and partners
* Contributing to internal resources and delivering meaningful product feedback to leadership and relevant teams
* Interpreting client requests, tailoring conversations according to their needs, and effectively communicating these needs internally
* Crafting guidance articles and other support materials (including video) that empower users to serve themselves
**What You Will Bring**
To succeed in this role, you will need to possess the following qualifications and skills:
* A Bachelor's degree or similar college-level education
* Interest in pursuing a career in technology
* The ability to think creatively about, analyze, and understand complicated and abstract ideas
* Outstanding and effective interpersonal skills
* Strong analytical and problem-solving skills
* Client-facing experience preferred (retail, hospitality, online support, etc.)
* Evidence of taking leadership or distinguishing yourself from your peers, especially in a team or social activities
* Ability to work quickly and independently with excellent time management skills
* Excellent written and verbal communication skills that can be tailored to a broad range of requesters, plus innate follow-up skills
* Strong computer skills, including typing skills, and the ability to adapt quickly to new programs
**Preferred Qualifications**
While not required, the following qualifications and skills are preferred:
* Proficient in data analysis and spreadsheet manipulation (Excel)
* Experience with SalesForce, Google Cloud Platform, and Jira
**Work Environment and Company Culture**
arenaflex is committed to providing a supportive and inclusive work environment that allows our employees to thrive. We offer:
* Remote work opportunities in the United States, with a focus on candidates in states where we currently operate
* A fast-paced and dynamic work environment with plenty of opportunities for growth and development
* A collaborative and cross-functional team that values open communication and feedback
* A company culture that promotes diversity, equity, and inclusion
* A comprehensive benefits package, including salary increases, commissions, equity awards, and benefits
**Compensation and Perks**
The annual salary for this position is $45,000 - $50,000, with the actual annual salary paid based on several factors, including skills, prior experiences, training, company needs, and current market demands. This position may also be eligible for salary increases, commissions, equity awards, and benefits.
**How to Apply**
If you are a motivated and customer-focused individual who is passionate about delivering exceptional support experiences, we encourage you to apply for this exciting opportunity. Please submit your application through our website or by clicking the link below.
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**Important Note**
arenaflex will never ask you for personal identifying information during the interview process nor will we request financial commitment from applicants prior to employment. We will always use an arenaflex email coming from our official domain, @arenaflex.com. We do not use text messaging for recruitment. All initial interviews will be conducted by video from an official arenaflex email address. Information about all authentic arenaflex employment postings can be found at
https://jobs.lever.co/arenaflex and
https://www.arenaflex.com/about-us/careers/.
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