At careerzynith, we're a rapidly growing marketing agency and e-commerce company that's passionate about delivering exceptional customer experiences. Our team is dedicated to helping businesses thrive in the ever-changing digital landscape. We're now seeking a highly skilled Customer Support Specialist for voice and chat account to join our dynamic team and help us achieve our mission.
**About careerzynith**
careerzynith is a forward-thinking company that's revolutionizing the marketing and e-commerce industries. We're a team of innovators, creatives, and problem-solvers who are committed to pushing the boundaries of what's possible. Our company culture is built on collaboration, empathy, and a passion for learning. We believe that our employees are our greatest asset, and we're dedicated to providing a supportive and inclusive work environment that fosters growth and development.
**Responsibilities**
As a Customer Support Specialist for voice and chat account at careerzynith, you'll play a critical role in delivering exceptional customer experiences. Your responsibilities will include:
* Responding to inquiries and complaints from customers via voice calls and/or chat in a prompt, courteous, and professional manner
* Troubleshooting technical issues and escalating complex problems to the appropriate department
* Maintaining accurate records of all client interactions and transactions
* Collaborating with the customer support team to ensure timely and efficient issue resolution
* Identifying opportunities to improve the customer experience and communicating these to the team
* Providing excellent communication skills, both written and verbal, to ensure seamless customer interactions
**Requirements**
To be successful in this role, you'll need to possess the following qualifications and skills:
* **Language Proficiency**: Native Speaker level proficiency in Filipino and English
* **Education**: Bachelor's degree in a related field (e.g. business, marketing, communication)
* **Experience**: 2+ years of experience in a customer support role
* **Communication Skills**: Excellent communication skills, both written and verbal
* **Problem-Solving Skills**: Strong problem-solving skills and attention to detail
* **Technical Skills**: Experience using customer support software (e.g. Gorgias, etc.)
* **Work Environment**: Ability to work under pressure in a fast-paced environment
* **Flexibility**: Willingness to adapt to changing priorities and deadlines
**Benefits and Perks**
As a valued member of our team, you'll enjoy a range of benefits and perks, including:
* **Independent Contractor Agreement**: Enjoy the flexibility of working as an independent contractor with careerzynith
* **Quarterly Performance Bonus**: Earn a quarterly performance bonus for meeting and exceeding your targets
* **Monthly Performance Bonus**: Receive a monthly performance bonus for your hard work and dedication
* **Health Insurance Reimbursement**: Enjoy reimbursement for health insurance premiums
* **WFH Upgrade Allowance**: Receive an allowance for upgrading your home workspace
* **15 Days Paid Time-Off**: Enjoy 15 days of paid time-off to relax and recharge
* **6 Company-Wide Holidays**: Celebrate 6 company-wide holidays with your team
* **6 Country Holidays**: Enjoy 6 country holidays to observe and celebrate with your loved ones
* **100% Fully Remote**: Work from the comfort of your own home or office, 100% remotely
**Work Schedule**
Our standard work schedule is 9 AM - 5 PM CST, Monday to Friday. However, we understand that flexibility is key, and we're open to discussing alternative work arrangements that suit your needs.
**How to Apply**
If you're a motivated and customer-focused individual who is passionate about delivering exceptional experiences, we'd love to hear from you! Please apply through our website by clicking on the link below:
We can't wait to welcome you to our team!