At arenaflex, we're committed to providing exceptional patient care and delivering a distinctive and delightful customer experience. As an Experienced Pharmacy Customer Service Associate, you'll play a vital role in achieving this goal by modeling and delivering outstanding customer service, assisting our pharmacists in the practice of pharmacy, and contributing to the smooth operation of our pharmacy department.
**About arenaflex**
arenaflex is a leading healthcare company dedicated to improving the lives of our patients and customers. With a strong commitment to innovation, quality, and customer satisfaction, we strive to be the trusted partner for all our customers' healthcare needs. Our pharmacy team is passionate about delivering exceptional patient care, and we're looking for talented individuals like you to join our team.
**Key Responsibilities**
As an Experienced Pharmacy Customer Service Associate, your key responsibilities will include:
* **Customer Experience**
+ Engage customers and patients by greeting them and offering assistance with products and services.
+ Resolve customer issues and answer questions to ensure a positive customer experience.
+ Model and share customer service best practices with all team members to deliver a distinctive and delightful customer experience.
* **Operations**
+ Provide customers with courteous, friendly, fast, and efficient service.
+ Recommend items for sale to customers and recommend trade-up and/or companion items.
+ Register customer purchases on assigned cash register, collect cash, and distribute change as requested.
+ Process voids, returns, rain checks, refunds, and exchanges as needed.
+ Keep counters and shelves clean and well merchandised, take inventory, and maintain records.
+ Check in and price merchandise as required or as directed by the store manager or communicated by the shift leader.
* **Pharmacy Support**
+ Assist pharmacists in scheduling and maintaining work flow.
+ Utilize pharmacy systems to enter patient and drug information, ensuring information is entered correctly.
+ Fill prescriptions by retrieving, counting, and pouring pharmaceutical drugs.
+ Verify medicine is correct and check for possible interactions.
+ Report prescription errors to the pharmacist on duty and adhere to company policies and procedures in relation to pharmacy errors and the Quality Improvement Program.
* **Additional Responsibilities**
+ Handle telephone calls that do not require personal attention of the pharmacist.
+ Process manual claims for third-party program prescription services in a timely and efficient manner.
+ Assist and support the pharmacy department on inventory management activities, such as ordering, unpacking, checking, and storing shipment of pharmaceuticals.
+ Maintain knowledge of company asset protection techniques and file claims for warehouse overages, shortages, order errors, or damaged goods involving Rx drugs.
+ Ensure compliance with state and local laws regarding regulated products (e.g., alcoholic beverages and tobacco products).
+ Construct and maintain displays, including promotional, seasonal, super structures, and sale merchandise.
+ Assist with separation of food items and product placement as specified by policies/procedures.
+ Provide customer service in the photo area, including digital passport photo service, poster print, and creative machine.
+ Assume web pick-up responsibilities and assist with exterior and interior maintenance.
**Essential Qualifications**
* High school diploma or equivalent required; associate's or bachelor's degree in a related field preferred.
* PTCB certification through the designated PTCB training program and/or state required certification/registration.
* Excellent communication and interpersonal skills.
* Ability to work in a fast-paced environment and adapt to changing situations.
* Strong problem-solving and analytical skills.
* Ability to lift up to 25 pounds and stand for long periods.
**Preferred Qualifications**
* Previous experience in a pharmacy or retail environment.
* Knowledge of pharmacy systems and equipment.
* Familiarity with state and local laws regarding regulated products.
* Experience with inventory management and asset protection techniques.
**Skills and Competencies**
* Strong customer service skills and ability to deliver a distinctive and delightful customer experience.
* Excellent communication and interpersonal skills.
* Ability to work in a fast-paced environment and adapt to changing situations.
* Strong problem-solving and analytical skills.
* Ability to lift up to 25 pounds and stand for long periods.
* Familiarity with pharmacy systems and equipment.
* Knowledge of state and local laws regarding regulated products.
* Experience with inventory management and asset protection techniques.
**Career Growth Opportunities and Learning Benefits**
At arenaflex, we're committed to helping our employees grow and develop their careers. As an Experienced Pharmacy Customer Service Associate, you'll have opportunities to:
* Develop your skills and knowledge in pharmacy operations and customer service.
* Participate in ongoing training and development programs to enhance your skills and knowledge.
* Take on additional responsibilities and contribute to the growth and success of our pharmacy department.
* Collaborate with our pharmacy team to deliver exceptional patient care and customer service.
**Work Environment and Company Culture**
arenaflex is a dynamic and fast-paced work environment that values teamwork, innovation, and customer satisfaction. Our pharmacy team is passionate about delivering exceptional patient care, and we're looking for talented individuals like you to join our team. As an Experienced Pharmacy Customer Service Associate, you'll be part of a collaborative and supportive team that's dedicated to making a difference in the lives of our patients and customers.
**Compensation, Perks, and Benefits**
arenaflex offers a competitive compensation package, including:
* Competitive hourly rate
* Opportunities for career growth and advancement
* Comprehensive benefits package, including medical, dental, and vision insurance
* 401(k) retirement plan with company match
* Paid time off and holidays
* Discounts on arenaflex products and services
* Ongoing training and development opportunities
**How to Apply**
If you're a motivated and customer-focused individual who is passionate about delivering exceptional patient care, we encourage you to apply for this exciting opportunity. Please submit your application, including your resume and cover letter, to our online application system. We look forward to hearing from you!
**Equal Employment Opportunity**
arenaflex is an equal employment opportunity employer and welcomes applications from diverse candidates. We are committed to creating an inclusive and respectful work environment that values diversity, equity, and inclusion.
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