At arenaflex, we're revolutionizing the way veterinarians buy the supplies they need to keep America's pets healthy. Our cutting-edge eCommerce and mobile platforms empower veterinary practices to compare and buy from all their vendors in one place, streamlining their purchasing processes and allowing them to focus on what matters most – delivering exceptional care to their patients. As a growing team on a mission to modernize the $50B+ animal health industry, we're seeking an exceptionally talented and passionate Customer Support Associate to join our ranks.
**About arenaflex**
arenaflex is a Y Combinator and venture-backed growth stage company with notable investors in Silicon Valley and NYC. We're proud to be part of a vibrant community of veterinary professionals who share our passion for innovation and customer satisfaction. Our team is dedicated to creating a positive and delightful experience for every user leveraging our platform for their supply ordering needs.
**The Role**
As a Customer Support Associate, you'll play a pivotal part in ensuring a seamless and enjoyable experience for our users. You'll engage with our vibrant community of veterinary professionals through live chats, phone calls, emails, internal discussion boards, and platform demos, providing exceptional support and guidance to help them navigate our platform. Your proactive and self-starting nature will thrive in our fast-paced, team environment, where collaboration and innovation are key.
**Key Responsibilities**
* Support existing arenaflex users by responding to user inquiries via live chat, email, and phone in a timely manner
* Troubleshoot issues quickly and explain scenarios/solutions in an easily digestible and effective manner
* Handle various daily and weekly admin responsibilities, such as proactive account management, item issue reports, item reviews, credit approvals, and more
* Work cross-functionally to provide our engineering, partner, and corporate teams with information on feature requests and recommendations for enhancements to our tools
* Work with vendor and industry partners to streamline communication and alerts between systems
* Help to continuously develop and expand processes in order to streamline support workflows
**What You'll Need**
* 1 year of relevant, customer-facing work experience
* 2 Year Associate's Degree or 4 Year College Degree
* Excellent written and verbal communication skills
* Experience in chat support preferred
* Patience and compassion when handling difficult situations
* Ability to adapt quickly and manage many concurrent responsibilities
* A strong desire to learn and help our customers succeed
* A positive attitude and one-for-all team mentality and excellent collaboration skills
* Tech/start-up work experience is a plus but not required
**What We Offer**
* 100% remote work within the USA
* Medical, Dental, and Vision Insurance
* Automatic 401k contribution
* Employee referral program
* At-home office setup
* Bi-annual company retreats
* Open vacation policy
* Equity
* Monthly team events
**Why Join arenaflex?**
* Be part of a growing team on a mission to modernize the $50B+ animal health industry
* Collaborate with a talented and passionate team of innovators and customer advocates
* Enjoy a dynamic and supportive work environment that fosters growth and learning
* Take advantage of opportunities for professional development and career advancement
* Contribute to the creation of a platform that makes a meaningful difference in the lives of veterinarians and their patients
**Equal Opportunity Employer**
arenaflex is an equal opportunity employer and is committed to creating a diverse and inclusive workplace. We welcome applicants from all backgrounds, regardless of race, color, religion, sex, national origin, age, disability, veteran status, sexual orientation, gender identity, or any other protected status. We are dedicated to providing a work environment free from discrimination, harassment, and retaliation. If you require accommodations during the application or interview process, please let us know and we will make every effort to accommodate your needs.
**Apply Now**
If you're a motivated and customer-focused individual who is passionate about delivering exceptional support and service, we encourage you to apply for this exciting opportunity. Please visit our careers page to submit your application and join our team of innovators and customer advocates.
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