At arenaflex, we're dedicated to empowering our customers to achieve their business goals by providing innovative solutions and exceptional support. As a passionate and driven Campaign Manager, you'll play a crucial part in our Customer Success team, managing the execution of day-to-day campaign implementations and optimisations across various engagement channels.
**Our Purpose**
At arenaflex, we're committed to making a positive impact on our customers' businesses and the wider economy. We believe that by automating routine tasks, surfacing actionable insights, and connecting businesses with the right data, advisors, and apps, we can create a stronger economy that can change the world.
**How You'll Make an Impact**
As a Customer Success Campaign Manager, you'll be responsible for managing the execution of proactive campaigns and targeted outreach across various channels, including email, phone calls, and automated messaging. Your primary goal will be to empower our customers to achieve their business goals by delivering successful CX and customer delivery.
**Key Responsibilities**
* **Campaign Management**: Manage and coordinate all proactive campaigns and targeted outreach from idea generation through to successful CX and customer delivery across various channels.
* **Revenue Focus**: Ensure campaigns align with CX and business revenue generation targets.
* **Performance Improvement**: Identify opportunities to improve campaign performance, including A/B testing, audience segmentation, and channel optimisation.
* **Scheduling and Calendars**: Create and maintain campaign schedules to ensure new campaigns are delivered efficiently and on time.
* **Analysis & Insights**: Monitor campaign data and provide trend analysis to improve overall performance and ensure delivery against KPIs.
* **Strategy**: Understand the GTM and CS strategy and deploy initiatives focused towards delivering on that, while continually iterating and guiding future strategy.
* **Cross-functional Collaboration**: Effectively partner with CS Operations, CX Leadership, Customer Technology, Lifecycle Marketing, and relevant brand teams to manage the creation and deployment of campaigns.
* **Continuous Improvement**: Identify opportunities for continuous process improvement while using campaign data analysis skills to design, build, and improve campaign automations.
* **Stay Up-to-Date**: Keep abreast of industry best practices and emerging trends in campaign processes and technology.
**What You'll Bring with You**
* **Proven Experience**: 4+ years of experience in Campaign Coordination or Management
* **Organisational Skills**: Superior time management and organisational skills, with exceptional attention to detail
* **Excellent Communication Skills**: Ability to clearly and effectively communicate plans and insights to both technical and non-technical audiences
* **Strong Analytical Skills**: Intermediate to advanced proficiency in campaign data analysis techniques and tools
* **Revenue Generation Knowledge**: Experience with sales/revenue-generation campaigns and metrics
* **Design-led**: Experience with A/B testing and experimental design
* **Customer-centric Approach**: A passion for understanding customer needs and using data to drive positive outcomes
* **Problem-solving Mindset**: A proactive and solution-oriented approach to challenges
**Why Join arenaflex?**
At arenaflex, we offer a range of benefits that reflect our human value, including:
* Very generous paid leave to use however you'd like (plus statutory holidays!)
* Dedicated paid leave to care for your physical and mental wellbeing
* An Employee Assistance Program to access mental health care for you and your family
* Health insurance, life insurance, and income protection
* Wellbeing and sports programmes
* Employee resource groups
* 26 weeks of paid parental leave for primary caregivers
* An Employee Share Plan
* Beautiful offices
* Flexible working
* Career development
* And many other benefits!
**How to Apply**
If you're a passionate and driven Campaign Manager looking to make a positive impact on our customers' businesses, we'd love to hear from you! Please submit your application through our website, and we'll be in touch to discuss this exciting opportunity further.
**Contact Information**
For more information about this role or to discuss your application, please contact our HR team at [arenaflex HR email]. We look forward to hearing from you!
Apply for this job