Join arenaflex, a leading innovator in the digital media industry, and be part of a dynamic team that shapes the way the world experiences music and podcasts. As an Experienced Customer Success Manager, you will play a crucial role in building and maintaining strong relationships with our advertiser and agency partners, driving revenue growth, and delivering exceptional customer service.
**About arenaflex**
arenaflex is a global leader in the digital media industry, with a mission to unlock the potential of human creativity by giving a million creative artists the opportunity to live off their art and billions of fans the chance to enjoy and be passionate about these creators. Our platform is for everyone, and so is our workplace. We believe that diversity and inclusion are key to our success, and we welcome candidates from all backgrounds to join our team.
**Job Summary**
We are seeking an experienced Customer Success Manager to join our team in Germany. As a Customer Success Manager, you will be responsible for supporting the sales cycle from RFP submission to campaign optimization, upselling, and wrap-up, while providing proactive consultative client service with a focus on both protecting and growing revenue. This client-facing role includes strategic planning, consultative selling, project management, and data-led storytelling.
**Key Responsibilities**
* Build deep client relationships to deliver outstanding customer service to arenaflex's advertiser and agency partners.
* Act as the client's primary point of contact, fielding requests & questions and interacting directly with clients throughout the sales and campaign lifecycle.
* Be responsible for the RFP response and media planning strategy across all buying channels.
* Regularly participate in client meetings to deepen relationships via high-value client engagement, including campaign prep & launch, ongoing optimization recommendations, campaign reporting, and wrap-ups.
* Partner with cross-functional internal organizations to structure campaigns to meet important metrics and deliver desired outcomes.
* Lead all aspects of the campaign set up, launch, and activation processes, including creative production management, spec review, asset collection, and ensuring accurate creative trafficking.
* Monitor campaign pacing, delivery, and performance reporting and optimize/revise media plans to meet client objectives.
* Leverage campaign reporting and insights to proactively identify, pitch, and close incremental and expansion opportunities to help grow the business.
* Lead projects involving sophisticated work streams and cross-functional collaboration (internally and externally).
* Serve as the product authority by educating clients and their agencies on arenaflex's new and existing products, as well as advising on standard processes and tailored campaign optimizations.
* Review, interpret, and present data, including brand measurement studies, providing comprehensive campaign insights, recommendations, and findings via effective data storytelling.
* Own the post-campaign analysis with takeaways and recommendations to drive repeat business.
* Collaborate cross-functionally on initial billing and revisions to ensure invoices are accurate and delivered on time.
* Adhere to internal standard methodology guidelines, processes, and operating cadences.
**Essential Qualifications**
* Bachelor's degree, preferably in Sales, Advertising, Marketing, or Business.
* Minimum of 3 years of experience in digital media, planning, and/or buying.
* Strong industry knowledge and a desire to grow within the digital media industry.
* Strong understanding of advertising performance metrics and the advertising ecosystem.
* Working knowledge of the programmatic advertising space, including its opportunities and challenges.
* Reputation of providing outstanding customer service.
* Ability to translate client requests to make recommendations that meet business objectives and deliver desired outcomes.
* Highly organized and focused multi-tasker with strong attention to detail who can work independently within a team-focused organization.
* Excellent verbal, written, and presentation skills.
* Strong presentation and communication skills.
* Excellent dexterity in Excel and PowerPoint, and experience working within CRMs, OMSs, ad servers, and other digital media tech systems.
* Fluent German and English language, spoken and written.
**Preferred Qualifications**
* Experience working with arenaflex's products and services.
* Knowledge of the music and podcasting industry.
* Experience in a similar role within the digital media industry.
* Strong analytical and problem-solving skills.
* Ability to work in a fast-paced, deadline-driven environment.
**Work Environment and Company Culture**
* This role is based in Berlin, Hamburg, Düsseldorf, Frankfurt, or Munich, Germany.
* We offer you the flexibility to work where you work best! There will be in-person meetings, and we ask that you come in 2-3 times per week.
* arenaflex is an equal opportunity employer. You are welcome at arenaflex for who you are, no matter where you come from, what you look like, or what's playing in your headphones.
* Our platform is for everyone, and so is our workplace. The more voices we have represented and amplified in our business, the more we will all thrive, contribute, and be forward-thinking!
**Career Growth Opportunities and Learning Benefits**
* arenaflex offers a range of career growth opportunities, including training and development programs, mentorship, and opportunities for advancement.
* We believe in continuous learning and professional development, and we offer a range of resources and tools to support your growth and success.
**Compensation, Perks, and Benefits**
* arenaflex offers a competitive salary and benefits package, including health insurance, retirement plan, and paid time off.
* We also offer a range of perks and benefits, including flexible work arrangements, professional development opportunities, and access to our state-of-the-art facilities.
**How to Apply**
If you are a motivated and experienced professional looking for a new challenge, please submit your application, including your resume and a cover letter, to [insert contact information]. We look forward to hearing from you!
**Note**
arenaflex is an equal opportunity employer. We welcome applications from all qualified candidates, and we are committed to diversity and inclusion in the workplace.
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