At arenaflex, we're on a mission to revolutionize the way our customers interact with our brand. As a Customer Service Representative, you'll play a vital role in delivering exceptional service and solutions to our customers through inbound calls in a high-energy environment. If you're passionate about providing top-notch customer experiences, we want to hear from you!
**About arenaflex**
arenaflex is a leading digital transformation company that's been helping customers globally, across industries from financial services to healthcare, achieve greater agility through transformed and automated customer experiences for over 35 years. We're committed to rethinking and rebuilding processes for the digital age by combining the speed and insight of design thinking with the scale and accuracy of data analytics.
**Job Summary**
As a Customer Service Representative at arenaflex, you'll be responsible for handling customer inquiries of varying types, leveraging your exceptional communication skills and problem-solving abilities to deliver solutions that meet our customers' needs. You'll work with leading technologies and systems, and have a dedicated team of leaders and peers to support you every step of the way.
**Responsibilities**
* Handle customer inquiries of varying types through inbound calls, utilizing your exceptional communication skills and problem-solving abilities to deliver solutions that meet our customers' needs
* Utilize probing question skills to actively listen to customers and understand their concerns
* Meet sales targets by promoting arenaflex's products and services to customers
* Manage and overcome objections for subscribers' cancellation and suspend requests to assist in reducing churn
* Work collaboratively with a dedicated team of leaders and peers to support each other in delivering exceptional customer experiences
* Stay up-to-date on arenaflex's products and services, as well as industry trends and best practices
**What We Offer**
* Competitive pay rate: $15.00 - $20.00/hr
* An 8 hour per day shift, 5 days per week (anywhere from 6am-12am PST)
* All technical equipment needed to be successful to work remotely
* Medical, dental and vision benefits
* Paid training & PTO
* Advancement opportunities: 80% of our frontline leaders have been promoted from within
* Additional pay incentives as well as monthly rewards & recognition programs
* Employee Discounts
* EAP & Health and Wellness programs, including a personal trainer dedicated to arenaflex
**Qualifications**
* Excellent verbal and written communication skills, strong multitasking abilities
* Driven by solving problems and meeting goals
* Familiarity with Microsoft Office tools
* Experience in customer service and sales
* High school diploma or equivalent
**Requirements to Work from Home**
* A quiet and distraction-free, secure place to work
* Excellent Internet connectivity:
+ Internet access speeds of 2 Mbps upload and 10 Mbps download (the faster the better!)
+ In-house network, and a hard-wired Internet connection capable of continuously supporting outstanding call quality and high-speed response rates
+ Wireless and/or satellite Internet Service Providers are not compatible with our systems
* A Smartphone (iOS or Android), 4 years old or newer, in which you will be able and willing to download our app that will be leveraged for company communications
**Why Join arenaflex?**
* Work from home with a flexible schedule that fits your needs
* Collaborate with a dedicated team of leaders and peers who are passionate about delivering exceptional customer experiences
* Enjoy competitive pay and benefits, including medical, dental and vision benefits, paid training & PTO, and advancement opportunities
* Stay up-to-date on industry trends and best practices through ongoing training and development opportunities
* Make a real difference in the lives of our customers by delivering exceptional service and solutions
**How to Apply**
If you're passionate about delivering exceptional customer experiences and have a proven track record of success in customer service and sales, we want to hear from you! Apply now to join our team of dedicated Customer Service Representatives at arenaflex.
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