At arenaflex, we are a mission-driven organization dedicated to championing the health and well-being of our members and the communities we serve. Our team is the power behind that promise. And, as the industry rapidly evolves and we seek ways to optimize business processes and customer experiences, there's no greater time for forward-thinking professionals like you to join us in delivering on it! As a member of Team arenaflex, you'll find purpose, opportunities, and the support you need to build a meaningful career and make a powerful impact in our community.
**About arenaflex**
arenaflex is a leading healthcare organization in Nebraska, committed to providing exceptional service and support to our members and the community. With over 80 years of experience, we have established ourselves as a trusted partner in the healthcare industry. Our goal is to add more good, healthy years to people's lives by supporting our customers and the Nebraska community at large. We are passionate about helping people along their health journeys and invite you to explore our career offerings.
**Job Summary**
We are seeking an experienced Customer Service Representative to join our team in Nebraska. As a Customer Service Representative, you will be the primary customer interface for inquiries, handling incoming phone calls, and providing best-in-class service to our members. You will be responsible for researching customer information, resolving customer issues, and elevating sensitive customer requests when necessary. You will also be accountable for staying current on knowledge of diverse products and proactively recommending items needed by customers to increase customer satisfaction and improve transaction profitability.
**Key Responsibilities**
- Interfaces with customers via telephone, written correspondence, fax, web, and/or electronic mail.
- Researches customer information utilizing appropriate systems, policies, regulations, procedures, and other reference materials to effectively respond to and resolve customer issues.
- Elevates sensitive customer requests when necessary.
- Complies with State and Federal regulations and mandates, which are continually changing, thus creating a very dynamic environment.
- Responsible to take initiative to stay current on policies and procedures required to support the customer and to ensure compliance.
- Accountable to remain current on knowledge of diverse products and proactively recommends items needed by customers to increase customer satisfaction and improve transaction profitability.
**Essential Qualifications**
- High School Diploma or Equivalent.
- Three years of experience in a complaint-type customer service office setting (health insurance or related field preferred).
- Availability for training 9-12 weeks in length.
**Preferred Qualifications**
- Basic medical/dental terminology and contract interpretation is a plus.
**Skills and Competencies**
- Excellent communication and interpersonal skills.
- Ability to work in a fast-paced environment and handle multiple priorities.
- Strong problem-solving and analytical skills.
- Ability to maintain confidentiality and handle sensitive customer information.
- Proficiency in using computer software and systems.
- Strong customer service skills and a passion for delivering best-in-class service.
**Career Growth Opportunities and Learning Benefits**
At arenaflex, we believe in investing in our employees' growth and development. We offer a range of training programs, mentorship opportunities, and career advancement possibilities. Our employees have the opportunity to work on challenging projects, develop new skills, and take on new responsibilities. We also offer a comprehensive benefits package, including health insurance, retirement plans, and paid time off.
**Work Environment and Company Culture**
Our work environment is collaborative, dynamic, and supportive. We value diversity, equity, and inclusion and strive to create a workplace that is welcoming and inclusive for all employees. We offer a range of benefits and perks, including flexible work arrangements, employee recognition programs, and community involvement opportunities.
**Compensation, Perks, and Benefits**
We offer a competitive salary and benefits package, including health insurance, retirement plans, and paid time off. We also offer a range of perks and benefits, including flexible work arrangements, employee recognition programs, and community involvement opportunities.
**How to Apply**
If you are passionate about helping people along their health journeys and want to make a difference in the lives of our members, we invite you to apply for this exciting opportunity. Please submit your application, including your resume and cover letter, to [insert contact information]. We look forward to hearing from you!
**Equal Opportunity Employer**
arenaflex is an Equal Opportunity /Affirmative Action Employer - Minorities/Females/Disabled/Veterans. We strongly believe that diversity of experience, perspective, and background will lead to a better workplace for our employees and a better product for our customers and members.
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