About arenaflex
At arenaflex, we're a global leader in communications and technology, dedicated to connecting people with their world, everywhere they live and work. For over 140 years, we've consistently provided innovative, reliable, high-quality products and services that exceed our customers' expectations. Our mission is to mobilize our customers' worlds, and we're committed to delivering exceptional customer experiences that drive satisfaction and loyalty.
Join Our Team
We're seeking an experienced Customer Service Representative - Sales (Hybrid) to join our team at arenaflex. As a key member of our customer-facing team, you'll be responsible for providing exceptional customer service, driving sales, and building customer loyalty. If you're passionate about delivering outstanding customer experiences and have a strong sales background, we'd love to hear from you!
About the Role
As a Customer Service Representative - Sales (Hybrid), you'll be the voice of arenaflex, providing solutions to prospective and existing customers to enhance their service experience, drive satisfaction, and foster loyalty. You'll be responsible for handling customer interactions (calls, chats, emails) in a fast-paced environment, accurately resolving issues related to service, billing, payments, and collections, and explaining bills and product features clearly.
Key Responsibilities
* Handle customer interactions (calls, chats, emails) in a fast-paced environment
* Accurately resolve issues related to service, billing, payments, and collections
* Explain bills and product features clearly
* Troubleshoot basic problems and seek higher support if needed
* Build customer confidence and loyalty by resolving issues
* Support various customer inquiries, including technical issues
* Work a flexible 40-hour per week schedule, which may include nights, weekends
* Participate in paid training to develop your skills and knowledge
What We're Looking For
* Unwavering Customer Focus
* Strong Work Ethic
* Adaptability
* Problem-Solving Skills
* Attention to Details
Perks and Benefits
* Employee discounts up to 50% off on eligible arenaflex mobility plans and accessories, arenaflex internet (and fiber where available) and arenaflex home phone
* Tuition reimbursement program
* Paid Time off and holidays - Employees receive 1 week of paid time off (PTO) after 6 months and 2 weeks after the first year. There are at least 6 company-designated holidays, and additional PTO is provided based on the bargaining group to which you are hired.
* Paid Parental Leave
* Medical/Dental/Vision coverage
* 401(k) plan
* Additional sick leave beyond what state and local law require may be available but is unprotected
* Adoption Reimbursement
* Disability Benefits (short term and long term)
* Life and Accidental Death Insurance
* Supplemental benefit programs: critical illness/accident hospital indemnity/group legal
* Employee Assistance Programs (EAP)
* Extensive employee wellness programs
Work-from-Home (WFH) Requirements
* You will need verified internet service (secure, reliable, and dedicated high speed is required to support business needs) and an established dedicated work area (desk, chair, electrical outlet, direct LAN connection). arenaflex will provide all the equipment you'll need to get started! (keyboard, monitor, computer, mobile device, etc.)
* Your workspace will need to be in alignment with WFH standards (e.g., technical, security, physical, noise levels, Clean Desk policy etc.) and you will participate in workspace audits (e.g., remote desktop observation, call and screen recordings, live webcam monitoring, pictures of workspace setup, video chats, etc.).
* You will need to be available, accessible, and accountable to work during established work schedules and shifts, follow technical support processes, comply with organizational security and compliance standards, trainings, performance management, recurring management routines, manual and automated remote monitoring policies, etc.
Career Growth Opportunities
At arenaflex, we're committed to helping our employees grow and develop their careers. As a Customer Service Representative - Sales (Hybrid), you'll have the opportunity to round out your experience with training on the latest technology, devices, and our entire lineup of products, services, and promotions. If you're ready to take the lead as the voice of arenaflex, we'd love to hear from you!
Compensation and Benefits
* Competitive hourly rate of $24.03 + uncapped commissions for sales goals
* Milestone bonus of $1,000
* Comprehensive benefits package, including medical, dental, vision, and 401(k) plan
* Paid Time off and holidays
* Paid Parental Leave
* Employee discounts up to 50% off on eligible arenaflex mobility plans and accessories, arenaflex internet (and fiber where available) and arenaflex home phone
How to Apply
If you're passionate about delivering outstanding customer experiences and have a strong sales background, we'd love to hear from you! Please apply through our website and complete the required testing ahead of time to save time during the interview process. We look forward to hearing from you!
About arenaflex
arenaflex is an equal opportunity employer and welcomes applications from diverse candidates. We're committed to creating an inclusive and diverse workplace that reflects the communities we serve. If you're passionate about delivering exceptional customer experiences and have a strong sales background, we'd love to hear from you!
Weekly Hours:
40
Time Type:
Regular
Location:
Mesa, Arizona
Remote:
Yes
Company Size:
10,000 employees or more
Industry:
Telecommunications Services
Founded:
1876
Website:
http://www.arenaflex.com/
Apply for this job