At arenaflex, we're committed to delivering exceptional customer experiences that exceed our customers' expectations. As a Customer Service and Sales Representative, you'll be the voice of arenaflex, working from the comfort of your own home to provide top-notch service to our valued customers. If you're passionate about delivering outstanding customer experiences and have a knack for sales, we want to hear from you!
**About arenaflex**
arenaflex is a global leader in communications and technology, dedicated to connecting people and businesses across the globe. With a rich history of innovation and a commitment to excellence, we're constantly pushing the boundaries of what's possible. As a member of our team, you'll be part of a dynamic and supportive community that's passionate about making a difference.
**Job Summary**
As a Customer Service and Sales Representative, you'll be responsible for delivering exceptional customer experiences, meeting sales goals, and providing personalized recommendations for our latest products and services. You'll work from home, using your creativity and problem-solving skills to address complex customer questions and concerns. With a focus on customer satisfaction, you'll be the face of arenaflex, building trust and loyalty with our customers.
**Key Responsibilities**
* Provide exceptional customer service, addressing a broad range of customer service call types, including collections, retention, sales channel coordination, billing, and adjustments, and advanced technical support.
* Use creative problem-solving skills to address complex customer questions and concerns, navigating multiple tools and systems to update customer accounts and maintain records.
* Meet monthly sales goals by providing personalized recommendations for our latest products and services.
* Instill confidence and loyalty in customers through thoughtful listening, utilizing knowledge of arenaflex's products and services to effectively service and retain customers.
* Simplify the explanation of customer bills, rate plans, and features of arenaflex's products and services.
* Support customers with credit/inbound and outbound collections, activations, customer service, E-services, revenue, fraud, business, and technical/roaming support inquiries, and other duties as required.
* Engage Tier 3 support (network and IT), third-party vendors, and suppliers as needed to address issues, service faults, and provide customer resolution.
* Handle wireless local number portability (WLNP), relocations, combined bill support, after-hours inquiries, and pre-paid service.
* Troubleshoot and resolve various customer-impacting issues, such as voice and data, spanning multiple networks and elements.
* Get customers up and running with the latest products and services, such as air cards, USB devices, and AT&T-provided software & applications.
**What You Can Look Forward To**
* Competitive pay starting between $16.20 to $18.87 per hour.
* Additional compensation up to $3000 a month, when you meet your sales goals and performance expectations.
* Paid training completed from home and additional resources to support you.
* Excellent benefits package with medical/dental coverage, 401(k) plan, tuition reimbursement, and paid time off.
* Employee Discounts of up to 50% off on:
+ Eligible arenaflex wireless plans (up to two accounts per employee; up to 10 lines per account) and wireless accessories
+ arenaflex Internet (Fiber where available)
+ arenaflex phone & arenaflex wireless home phone
**What We're Looking For**
* Call center or customer service experience
* Flexibility to work any schedule during hours of operation is essential. Specific job assignments may require day, evening, weekend, or holiday hours. Occasional overtime may be required.
* Strong communication and problem-solving skills
* Ability to work independently and as part of a team
* Proficiency in using multiple tools and systems
* High school diploma or equivalent required; associate's or bachelor's degree preferred
**Work from Home Requirements**
* You will need verified internet service (secure, reliable, and dedicated high-speed is required to support business needs) and an established dedicated work area (desk, chair, electrical outlet, direct LAN connection). arenaflex will provide all of the equipment you'll need to get started! (keyboard, monitor, computer, mobile device, etc.)
* Your workspace will need to be in alignment with WFH standards (e.g., technical, security, physical, noise levels, Clean Desk policy, etc.) and you'll need to participate in workspace audits (e.g., remote desktop observation, call and screen recordings, live webcam monitoring, pictures of workspace setup, video chats, etc.).
* You will need to be available, accessible, and accountable to work during established work schedules and shifts, follow technical support processes, comply with organizational security and compliance standards, trainings, performance management, recurring management routines, manual and automated remote monitoring policies, etc.
**Career Growth Opportunities**
At arenaflex, we're committed to helping our employees grow and develop their careers. As a Customer Service and Sales Representative, you'll have the opportunity to round out your experience with training on the latest technology, devices, and our entire lineup of products, services, and promotions. If you're ready to take the lead as the voice of arenaflex, we'd love to hear from you!
**How to Apply**
If you're passionate about delivering exceptional customer experiences and have a knack for sales, we want to hear from you! Apply now for this exciting opportunity to join our team as a Customer Service and Sales Representative.
Apply Now!
**Equal Employment Opportunity**
arenaflex is an equal employment opportunity employer and welcomes applications from diverse candidates. We are committed to creating an inclusive and supportive work environment that values diversity, equity, and inclusion.
**Disclaimer**
arenaflex is not responsible for any external links or websites. This job posting is for informational purposes only and is not an offer of employment. arenaflex reserves the right to modify or withdraw this job posting at any time.
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