Join arenaflex, a global leader in communications and technology, as a Customer Service Representative - Sales (Hybrid) and become the voice of our company. As a member of our team, you'll redefine customer service, creating meaningful connections with each customer and driving satisfaction and loyalty. Every interaction is an opportunity to introduce the latest technology, services, and offers, helping our customers stay connected to what matters most.
**About arenaflex**
arenaflex is a pioneer in making connections, and we've been doing so for nearly 150 years. We help bring families, communities, and businesses together with the products and services they need to thrive every day. From the widespread and growing availability of 5G and Fiber to working on things we once only dreamed of, arenaflex creates connections that change the world. Our commitment to innovation and customer satisfaction has made us a leader in the industry, and we're looking for talented individuals like you to join our team.
**Job Summary**
As a Customer Service Representative - Sales (Hybrid) at arenaflex, you'll be the frontline in providing solutions to prospective and existing customers to optimize their service experience, drive satisfaction, and loyalty. You'll handle new service requests, helping customers get set up with the latest voice, internet, wireless plans, and devices. Additionally, you'll address existing customer needs, including billing and payment, plan changes, upgrades, and technical support. Your goal will be to provide effective and timely resolutions for customers and deliver personalized recommendations for our latest products and services.
**Key Responsibilities**
* Identify upsell opportunities and make recommendations to right-fit customers with the latest technology, services, and offers
* Work in a fast-paced, inbound contact environment that handles a high volume of calls, chats, emails, or other types of customer interactions
* Use multiple tools and systems to resolve various service, billing, and payment inquiries as well as maintain customer records
* Be an expert at simplifying the explanation of customer bills, rate plans, and features of arenaflex's products and services
* Perform basic troubleshooting and/or engage Tier 3 support to resolve various customer-impacting issues that span multiple networks, such as Internet, voice, and data services
* Work a set schedule, including breaks, lunches, and scheduled open time to ensure availability to answer customers' calls and provide exceptional service
* Be cross-trained to address a broad range of customer service call types, including collections, retention, sales channel coordination, billing and adjustments, and advanced technical support based on the needs of the business
**What You Can Look Forward To**
* Paid training and additional resources to support success in your new role as an arenaflex Customer Service Representative - Sales (Hybrid)
* Competitive salary, with individual starting salary within the range of $600.00 - $696.50 weekly, plus up to $36,000 in commissions yearly if all sales goals are met
* Amazing perks and benefits, including:
+ Medical/Dental/Vision coverage
+ 401(k) plan
+ Tuition reimbursement program
+ Paid Time Off and Holidays (based on date of hire, at least 23 days of vacation each year and 9 company-designated holidays)
+ Paid Parental Leave
+ Additional sick leave beyond what state and local law require may be available but is unprotected
+ Adoption Reimbursement
+ Disability Benefits (short term and long term)
+ Life and Accidental Death Insurance
+ Supplemental benefit programs: critical illness/accident hospital indemnity/group legal
+ Employee Assistance Programs (EAP)
+ Extensive employee wellness programs
+ Employee discounts up to 50% off on eligible arenaflex mobility plans and accessories, arenaflex internet (and fiber where available), and arenaflex phone
**Requirements**
* Call center or customer service experience
* Flexibility to work any schedule during hours of operation is essential
* Specific job assignments may require day, evening, weekend, or holiday hours
* Occasional overtime may be required
* WFH Requirements:
+ Verified internet service (secure, reliable, and dedicated high-speed is required to support business needs)
+ An established dedicated work area (desk, chair, electrical outlet, direct LAN connection)
+ AT&T will provide all the equipment you'll need to get started! (keyboard, monitor, computer, mobile device, etc.)
+ Your workspace will need to be in alignment with WFH standards (e.g., technical, security, physical, noise levels, Clean Desk policy etc.)
+ You will participate in workspace audits (e.g., remote desktop observation, call and screen recordings, live webcam monitoring, pictures of workspace setup, video chats, etc.)
**Career Growth Opportunities and Learning Benefits**
* Career possibilities are limitless with arenaflex. You will have the chance to round out your experience with training on the latest technology, devices, and our entire lineup of products, services, and promotions.
* You'll have the opportunity to work with a talented team of professionals who are passionate about making connections and changing the world.
* arenaflex is committed to providing ongoing training and development opportunities to help you grow and succeed in your career.
**Work Environment and Company Culture**
* arenaflex is a dynamic and fast-paced work environment that values innovation, customer satisfaction, and teamwork.
* Our company culture is built on a foundation of respect, empathy, and open communication.
* We're committed to creating a workplace that's inclusive, diverse, and supportive of all employees.
**How to Apply**
If you're ready to take the lead as the voice of arenaflex, we'd love to hear from you! Apply today and join our team of talented professionals who are passionate about making connections and changing the world.
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**Equal Employment Opportunity**
arenaflex is an equal employment opportunity employer and welcomes applications from diverse candidates. We're committed to providing a workplace that's inclusive, diverse, and supportive of all employees.
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