As a leading global communications and technology company, arenaflex is revolutionizing the way we connect with each other and the world around us. We're seeking an exceptional Customer Service Representative to join our team, bringing their passion for delivering exceptional customer experiences to the forefront. If you're a people person with a knack for problem-solving and a drive to succeed, this is your chance to shine as the voice of arenaflex.
**About arenaflex**
arenaflex is a global leader in communications and technology, dedicated to empowering individuals and businesses to thrive in an increasingly connected world. With a rich history of innovation and a commitment to excellence, we're shaping the future of technology and telecommunications. Our team is passionate about delivering exceptional customer experiences, and we're looking for like-minded individuals to join us on this exciting journey.
**Job Summary**
As a Customer Service Representative at arenaflex, you'll be the frontline of our customer service team, providing solutions to prospective and existing customers to enhance their service experience, drive satisfaction, and foster loyalty. You'll be responsible for handling customer interactions, resolving issues, and building customer confidence and loyalty. This is a hybrid-remote position, requiring you to work from our Lubbock, Texas location 3-4 days a week and remotely from home 1-2 days a week.
**Key Responsibilities**
* Handle customer interactions (calls, chats, emails) in a fast-paced environment
* Accurately resolve issues related to service, billing, payments, and collections
* Explain bills and product features clearly
* Troubleshoot basic problems and seek higher support if needed
* Build customer confidence and loyalty by resolving issues
* Support various customer inquiries, including technical issues
* Work a flexible 40-hour per week schedule, which may include nights, weekends, and overtime
* Participate in paid training to enhance your skills and knowledge
**What We're Looking For**
* Unwavering Customer Focus: You're passionate about delivering exceptional customer experiences and building long-term relationships with our customers.
* Strong Work Ethic: You're a self-motivated and disciplined individual who can work effectively in a fast-paced environment.
* Adaptability: You're flexible and able to adapt to changing situations and priorities.
* Problem-Solving Skills: You're a critical thinker with excellent problem-solving skills, able to analyze complex issues and provide effective solutions.
* Attention to Details: You're meticulous and detail-oriented, ensuring that every customer interaction is handled with precision and care.
**Join Our Team**
As a member of our team, you'll enjoy a range of amazing perks and benefits, including:
* Employee discounts up to 50% off on eligible arenaflex mobility plans and accessories, arenaflex internet (and fiber where available) and arenaflex home phone
* Tuition reimbursement program
* Paid Time off and holidays - Employees receive 1 week of paid time off (PTO) after 6 months and 2 weeks after the first year. There are at least 6 company-designated holidays, and additional PTO is provided based on the bargaining group to which you are hired.
* Paid Parental Leave
* Medical/Dental/Vision coverage
* 401(k) plan
* Additional sick leave beyond what state and local law require may be available but is unprotected
* Adoption Reimbursement
* Disability Benefits (short term and long term)
* Life and Accidental Death Insurance
* Supplemental benefit programs: critical illness/accident hospital indemnity/group legal
* Employee Assistance Programs (EAP)
* Extensive employee wellness programs
**WFH Requirements**
* You will need verified internet service (secure, reliable, and dedicated high-speed is required to support business needs) and an established dedicated work area (desk, chair, electrical outlet, direct LAN connection). arenaflex will provide all the equipment you'll need to get started! (keyboard, monitor, computer, mobile device, etc.)
* Your workspace will need to be in alignment with WFH standards (e.g., technical, security, physical, noise levels, Clean Desk policy etc.) and you will participate in workspace audits (e.g., remote desktop observation, call and screen recordings, live webcam monitoring, pictures of workspace setup, video chats, etc.).
* You will need to be available, accessible, and accountable to work during established work schedules and shifts, follow technical support processes, comply with organizational security and compliance standards, trainings, performance management, recurring management routines, manual and automated remote monitoring policies, etc.
**Career Growth Opportunities**
As a Customer Service Representative at arenaflex, you'll have the chance to round out your experience with training on the latest technology, devices, and our entire lineup of products, services, and promotions. With a focus on career growth and development, we'll provide you with the tools and support you need to succeed and advance in your career.
**Equal Employment Opportunity**
arenaflex is an equal employment opportunity employer, committed to providing a diverse and inclusive work environment. We welcome applications from qualified individuals of all backgrounds and perspectives.
**Apply Today!**
If you're a motivated and customer-focused individual with a passion for delivering exceptional customer experiences, we'd love to hear from you! Apply now to join our team as a Customer Service Representative at arenaflex.
**Weekly Hours:** 40
**Time Type:** Regular
**Location:** Lubbock, Texas
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