At arenaflex, we're on a mission to revolutionize the retail and convenience store experience by providing exceptional customer service and creating a welcoming environment for our customers. As an Experienced Customer Service Representative, you'll play a vital role in achieving this goal by delivering top-notch service, building strong relationships with our customers, and ensuring a seamless shopping experience.
**Job Summary:**
As a Customer Service Representative at arenaflex, you'll be the face of our brand, interacting with customers, resolving issues, and providing personalized assistance. You'll work closely with our Store Manager to ensure that our customers receive the best possible experience, and that our store operates efficiently and effectively. If you're a people person with a passion for delivering exceptional customer service, we want to hear from you!
**Key Responsibilities:**
* Provide exceptional customer service by greeting customers with a friendly smile, offering extra assistance, and handling customer comments, complaints, or suggestions in a timely and professional manner.
* Develop and maintain strong relationships with our customers by recognizing regular customers, learning their names, and remembering their favorite items.
* Complete customer interactions in a timely manner, including providing a greeting, a fast transaction, suggestive selling, providing correct change, giving a register receipt, and a proper closing with a thank you.
* Stay knowledgeable about our merchandise, sale items, and store promotions to provide accurate information to our customers.
* Work to achieve maximum productivity daily, assisting other employees with questions and proper procedure as necessary.
* Train new Customer Service Representatives on store procedures as needed, balancing shift-related tasks with other employees as necessary.
* Continually work to enhance knowledge of store operations, including observing shift operating hours, following the work schedule, and protecting company inventory and assets.
* Perform loss prevention activities by observing suspicious conduct by customers, vendors, or other associates and acting upon it according to company policy.
* Price, stock, and rotate products, as well as check code dates, to ensure that our store is well-stocked and organized.
* Refuse to sell alcoholic beverages to customers during restricted hours or to those who are intoxicated or under age, and refuse to sell cigarettes to customers who are under age.
* Perform inventory counts as assigned by Manager, following company procedures when working with vendors, including checking in orders and verifying quantities.
* Complete daily paperwork as assigned by Manager, maintaining store cleanliness standards inside and outside the store, including sweeping, mopping, emptying trash receptacles, and cleaning and stocking register counters, coolers, restrooms, product shelves, fuel pump area, ATM machine, lottery play station, foodservice area, and machines.
* Assist in ensuring all appropriate store signage on counters, windows, shelves, fuel pumps, and coolers are posted and changed as necessary, and adhere to all company policies outlined in the policy manual.
**Technical Expertise:**
* Knowledgeable on how to change gas prices after receiving information from Manager.
* Responsible for assisting with fuel inventory controls, by watching fuel pumps for drive-offs and by assisting with monthly preventative maintenance checks when assigned by Manager.
**Communication:**
* Advise Store Manager of any personnel situations or policy violations having an adverse effect on store operating performance.
* Report all accidents, maintenance issues, and customer incidents to Store Manager immediately and complete proper paperwork.
* Communicate career opportunities and recruit potential store personnel.
**Qualifications:**
* High school diploma (or equivalent) or relevant experience in the retail/convenience store industry.
* Must have an understanding of federal, state, and local laws as they apply to retail sales.
* Mathematical Skills:
+ Must be able to perform basic mathematical calculations including addition, subtraction, multiplication, and division.
* Language Skills:
+ Must be able to speak, read, understand, and write the English language at an eighth-grade level.
* Mental Skills:
+ Must be able to use common sense understanding to carry out written, oral, or diagrammed instructions.
+ Must be able to resolve job-related problems.
+ Must be able to organize and set priorities for self, as well as others when necessary.
* Physical Skills & Abilities:
+ Must have sufficient visual acuity and be able to hear.
+ Must be able to tolerate gasoline fumes and cleaning products.
+ Must be able to enter and work in a cooler at the temperature of 30 degrees or below (for 1 hour or less).
+ Must be able to stretch and reach and able to stand for a minimum of eight hours at a time.
+ Must be able to lift and stock cases of beverages and petroleum products that can weigh up to 50 lbs.
+ Must be able to handle multiple tasks simultaneously.
+ Must be able to reliably get to and from work.
* Personal Characteristics:
+ Must be able to work alone, as well as in a group.
+ Must be dependable, including on time.
+ Must have a good work ethic.
+ Must have good personal hygiene.
+ Must have a high activity cycle, including sense of urgency.
+ Must be skillful at communicating and working with others, including diverse personalities.
+ Must be optimistic (viewing "problems" as "challenges").
+ Must have high levels of integrity/honesty.
+ Must be safety conscious.
+ Must be able to adapt to change.
+ Must be able to work the days and hours required depending on the demands of the workload and store.
**Why Join arenaflex?**
* Competitive compensation and benefits package
* Opportunities for career growth and professional development
* Collaborative and dynamic work environment
* Recognition and rewards for outstanding performance
* Comprehensive training and support to ensure your success
* A chance to make a real difference in the lives of our customers
**How to Apply:**
If you're a motivated and customer-focused individual who is passionate about delivering exceptional service, we want to hear from you! Please submit your application, including your resume and a cover letter, to [insert contact information]. We can't wait to hear from you and learn more about your qualifications!
**Equal Employment Opportunity:**
arenaflex is an equal employment opportunity employer and welcomes applications from diverse candidates. We are committed to creating an inclusive and respectful work environment that values diversity and promotes equal opportunities for all employees.
**Note:**
arenaflex is an equal opportunity employer and welcomes applications from diverse candidates. We are committed to creating an inclusive and respectful work environment that values diversity and promotes equal opportunities for all employees.
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