At arenaflex, we're on a mission to revolutionize the way we approach risk management solutions for the workers' compensation, auto, health, and disability management industries. As a certified Great Place to Work Company, we're committed to fostering a culture of accountability, commitment, excellence, integrity, and teamwork (ACE-IT!) that empowers our employees to grow and thrive in their careers.
We're seeking highly motivated and customer-centric individuals to join our team as Customer Service Representatives I - Temp to Hire. As a key member of our team, you'll have the opportunity to make a real difference in the lives of our clients and their employees. If you're passionate about delivering exceptional customer service, working in a fast-paced environment, and growing with a dynamic organization, we want to hear from you!
**About arenaflex**
arenaflex is a national provider of industry-leading risk management solutions, with a strong presence in the workers' compensation, auto, health, and disability management industries. Founded in 1987 and publicly traded on the NASDAQ stock exchange since 1991, we've built a reputation for innovation, integrity, and excellence. Our commitment to human capital and technology has enabled us to deliver cutting-edge solutions to our clients, and we're proud to have over 4,000 employees across the United States who embody our core values.
**Job Summary**
As a Customer Service Representative I - Temp to Hire, you'll be the first point of contact for our clients and their employees, providing exceptional customer service via phone, email, and written correspondence. You'll be responsible for gathering information, inputting data into our system, and ensuring that our clients receive the necessary medical care. This is a temp-to-hire opportunity, with the potential to grow within our organization.
**Key Responsibilities**
* Provide quality telephonic and email customer service, including inbound and outbound messages
* Address client, patient, and/or provider inquiries via email, fax, telephonic, or written correspondence, ensuring adherence to contractual and state guidelines as well as client instructions
* Receive and respond to daily emails and correspondence
* Requires regular and consistent attendance
* Additional duties as assigned
**Knowledge & Prerequisite Skills**
* Effective multi-tasking skills in a high-volume, fast-paced, team-oriented environment
* Excellent written and verbal communication skills
* Computer proficiency and technical aptitude with the ability to utilize MS Office, including Outlook and Excel
* Strong problem-solving skills and ability to work independently
**Education/Experience**
* High school diploma or equivalent
* Customer service experience
* Strong and consistent work history
**Pay Range**
arenaflex uses a market-based approach to pay, taking into account factors such as federal, state, and local minimum wage requirements, geographic location differential, job-related skills, experience, qualifications, internal employee equity, and market conditions. Our salary ranges may vary depending on your location, and we offer a competitive pay rate of $14.70 - $20.50 per hour.
**Benefits**
As a full-time regular employee at arenaflex, you'll be eligible for a comprehensive benefits package, including:
* Medical (HDHP) with Pharmacy
* Dental
* Vision
* Long Term Disability
* Health Savings Account
* Flexible Spending Account Options
* Life Insurance
* Accident Insurance
* Critical Illness Insurance
* Pre-paid Legal Insurance
* Parking and Transit FSA accounts
* 401K
* ROTH 401K
* Paid time off
**Work Environment and Culture**
As a remote employee, you'll have the flexibility to work from the comfort of your own home. Our culture is built on the principles of accountability, commitment, excellence, integrity, and teamwork (ACE-IT!), and we're committed to creating a supportive and inclusive work environment that empowers our employees to grow and thrive.
**Career Growth Opportunities**
At arenaflex, we're committed to investing in our employees' growth and development. We offer a range of training and development opportunities, including on-the-job training, mentorship programs, and professional certifications. With a strong focus on career advancement, we're committed to helping our employees achieve their career goals.
**How to Apply**
If you're passionate about delivering exceptional customer service and growing with a dynamic organization, we want to hear from you! Please submit your application through our website, and we'll be in touch to discuss your qualifications further.
**Equal Opportunity Employer**
arenaflex is an Equal Opportunity Employer, committed to diversity and inclusion in the workplace. We're proud to be a drug-free workplace and comply with ADA regulations as applicable.
Don't miss this opportunity to join our team and make a real difference in the lives of our clients and their employees. Apply now to become a Customer Service Representative I - Temp to Hire at arenaflex!
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