At arenaflex, we're passionate about making a difference in the lives of our customers and employees alike. As a leading organization in the industry, we're committed to fostering an environment where talented professionals like you can thrive and reach their full potential. We're seeking an experienced Customer Service Representative I to join our team and play a vital role in delivering exceptional customer experiences and driving business growth.
**About arenaflex**
arenaflex is a dynamic and innovative organization that's dedicated to creating value for our customers and stakeholders. With a strong presence in the industry, we're constantly pushing the boundaries of excellence and excellence. Our team is comprised of bold, bright professionals who share a passion for making a difference and achieving greatness. If you're looking for a challenging and rewarding career opportunity, we invite you to join our team and be part of our journey to success.
**Job Summary**
As a Customer Service Representative I at arenaflex, you'll be responsible for managing business interactions and relationships with our customers. Your primary function will be to achieve customer satisfaction, manage performance against customer requirements in accordance with contract, and serve as a primary communication internally and externally to fulfill contract obligations. You'll work closely with various teams, including Operations, Supply Chain, and Accounts Receivable, to ensure seamless communication and delivery of high-quality services.
**Essential Functions**
As a Customer Service Representative I, your key responsibilities will include:
* **Serve as the primary source of contact for assigned customer-related inquiries and represent the voice of the customer**: You'll be the first point of contact for our customers, responding to their inquiries, resolving issues, and providing exceptional customer service.
* **Manage all aspects of the customer relationship and daily interactions**: You'll be responsible for building and maintaining strong relationships with our customers, understanding their needs, and delivering tailored solutions to meet their expectations.
* **Support Order Management to ensure accurate and timely Order processing and returns**: You'll work closely with our Order Management team to ensure that customer orders are processed accurately and efficiently, and that returns are handled promptly and professionally.
* **Understand all executed contract terms for assigned customers through collaboration with Contracts Team**: You'll work closely with our Contracts Team to ensure that you have a deep understanding of all contract terms and conditions, and that you're able to communicate this information effectively to our customers.
* **Monitor existing contracts for compliance relative to delivery requirements**: You'll be responsible for monitoring our contracts to ensure that we're meeting our delivery requirements and that our customers are satisfied with our performance.
* **Develop and maintain Customer specific manuals, as well as key contractual elements**: You'll work closely with our Contracts Team to develop and maintain customer-specific manuals and key contractual elements, ensuring that our customers have access to the information they need to do business with us.
* **Negotiate and manage changes in customer demand to ensure accurate flow down in support of on-time delivery**: You'll work closely with our Operations and Supply Chain teams to ensure that we're able to meet our customers' changing demands and deliver high-quality services on time.
* **Follow up on quotes and monitoring quotes**: You'll be responsible for following up on quotes and monitoring quotes to ensure that we're able to meet our customers' needs and deliver high-quality services.
* **Maintain knowledge and train others to navigate and manage customer schedules and portals**: You'll be responsible for maintaining knowledge of our customers' schedules and portals, and for training others on how to navigate and manage these systems.
* **Work closely with Accounts Receivable and Customers for quick resolution to contested invoices and deductions**: You'll work closely with our Accounts Receivable team and our customers to resolve any contested invoices or deductions quickly and efficiently.
* **Know and apply all terms of Long Term Agreements for assigned customers**: You'll be responsible for knowing and applying all terms of our Long Term Agreements with our customers, ensuring that we're meeting our contractual obligations.
* **Develop and maintain customer information documents for other team member's use**: You'll work closely with our Contracts Team to develop and maintain customer information documents for use by other team members.
* **Work closely with operations and supply chain to ensure Customer On-Time Delivery**: You'll work closely with our Operations and Supply Chain teams to ensure that we're able to deliver high-quality services on time and meet our customers' expectations.
* **Proactively monitor customer delivery schedules and track critical shortages**: You'll be responsible for proactively monitoring our customers' delivery schedules and tracking critical shortages to ensure that we're able to meet our customers' needs.
* **Team with Supply Chain Management to expedite urgent customer needs**: You'll work closely with our Supply Chain Management team to expedite urgent customer needs and ensure that we're able to meet our customers' expectations.
* **Analyze and Problem solve customer specific performance issues**: You'll be responsible for analyzing and problem-solving customer-specific performance issues, working closely with our Operations and Supply Chain teams to ensure that we're able to meet our customers' needs.
* **Develop an internal support plan to meet all customer performance expectations and requirements**: You'll be responsible for developing an internal support plan to meet all customer performance expectations and requirements, working closely with our Operations and Supply Chain teams.
**Qualifications**
To be successful in this role, you'll need to possess the following qualifications:
* **Basic Qualifications**:
+ Bachelor's Degree in Business, Marketing, related or approved field from an accredited institution required.
+ Minimum 5 years of experience in customer service, contract administration or related experience.
+ Legally authorized to work in the United States without company sponsorship.
+ Relocation benefits are not provided for this role. Only local candidates residing within 50 miles of Torrance, CA will be considered.
* **Position Criteria**:
+ Ability to train others and work in a team-oriented environment.
+ Strong communication skills and interpersonal skills to support internal and external contacts within a multi-cultured environment.
+ Demonstrated experience working with MS Office software package.
+ Analytical skills and detail-orientation.
+ Ability to prioritize and execute multiple tasks in an efficient manner, and work on multiple projects simultaneously and independently.
+ Ability to work on time-sensitive projects, meet critical deadlines, and deliver commitments in a calm and organized manner.
+ Must be able to travel up to 10% of the time.
+ Customer service skills and aptitude.
* **Preferred Qualifications**:
+ Work experience with SAP.
+ Work experience in a customer support role for technical products.
+ Experience with preparing proposals.
+ Proficiency or knowledge of ERP systems.
+ Prior experience with customer portals.
**What We Offer**
As a Customer Service Representative I at arenaflex, you'll enjoy a range of benefits and opportunities, including:
* **Competitive salary and bonus structure**: We offer a competitive salary and bonus structure that reflects your value to our organization.
* **Comprehensive benefits package**: We provide a comprehensive benefits package that includes medical, dental, and vision insurance, as well as 401(k) matching and paid time off.
* **Opportunities for career growth and development**: We're committed to helping you grow and develop your career, with opportunities for advancement and professional development.
* **Collaborative and dynamic work environment**: We're a collaborative and dynamic organization that values teamwork and innovation.
* **Recognition and rewards**: We recognize and reward our employees for their hard work and contributions to our organization.
**How to Apply**
If you're a motivated and customer-focused individual who is passionate about delivering exceptional customer experiences, we invite you to apply for this exciting opportunity. Please submit your resume and cover letter to [insert contact information]. We can't wait to hear from you!
Apply for this job