Are you ready to embark on a journey that combines the thrill of working in a dynamic environment with the comfort of a home-based setup? Look no further than arenaflex, where we're seeking an experienced Customer Service Representative to join our team. As a key member of our customer support team, you'll play a vital role in delivering exceptional service to our clients, ensuring their needs are met, and exceeding their expectations.
**Why you'll love this role**
As a Customer Service Representative at arenaflex, you'll have the opportunity to work in a fast-paced, ever-changing environment where no two days are the same. You'll be the face of our company, interacting with clients in a professional, courteous, and empathetic manner. Your primary responsibility will be to provide top-notch customer support, resolving issues, and addressing concerns in a timely and efficient manner.
**Key responsibilities**
The following are the fundamental elements of this role, which may be subject to change as the job evolves:
* Issue, reissue, and refund traveler tickets
* Book, ticket, and confirm flight reservations
* Rebook travelers on oversold flights and during irregular operations
* Perform traveler check-in and boarding tasks (excluding curbside), correct oversold seat assignments, and issue upgrades
* Issue vouchers and coordinate with project workers for traveler lodging facilities, meals, and transportation; arrange refuel and refreshments
* Perform traveler loading, including ticket lift and ticket lift/check
* Operate gate readers/scanners and related tasks, including pre-boarding, observing/checking carry-on items, and departure line models
* Operate jetways/bridges for the purpose of boarding and deplaning travelers
* Make boarding and departure gate announcements
* Convey domestic/international flight records
* Perform traveler service flight close-out procedures
* Accept, check, and label travelers' baggage at destination points, full-service ticket counters, and premium ticket counters
* Maintain a schedule of flight loading process
* Perform customer service hands-on training
* Process and complete credit card baggage transactions at stands in the ticket counter area and activation stations
* Assist travelers with self-service kiosk check-in and baggage handling at ticket counters
* Manage lines at ticket counter stands and ticket counters
* Clear/confirm international records at booths in the ticket counter area and activation stations
* Accept and activate travelers' self-labeled bags at activation stations
* Assist clients requiring special assistance or in-station; assist boarding, deplaning, and shipping non-ambulatory travelers, special assistance travelers, or unaccompanied minors
* Perform customer service work related to handling regional flights and contractor/ground handling arrangements or agreements
* Maintain standard and predictable attendance on site, including fulfilling any obligatory overtime requirements
* Answer and assist during security and emergency situations
* Provide interfacing traveler door information
* Provide quality customer service in a professional manner and according to arenaflex's policies
* Adhere to organizational procedures, systems, and performance guidelines
* Complete task-related stages of training
* Comply with applicable laws (e.g. DOT, FAA, TSA)
* Utilize various internal resources/frameworks, including during customer interactions
* Wear uniform as required by organizational policy
**Sensible accommodations may be made for qualifying individuals with disabilities.**
**Depending on your airport size, you may also perform the following:**
* Perform Traveler Activity Control capabilities, including air-to-ground communication, along with Peak capabilities
* Assist international travelers through customs/migration, including baggage re-check
* Convey tickets, international flight reports, and customs/migration forms
**All you'll need for success**
To excel in this role, you'll require:
* Least Capabilities:
+ Education and Earlier Professional training
+ Bilingual language abilities expected in certain areas
+ Relevant valid driver's license as required by local authorities
+ Should meet FAA criminal background checks to qualify for unescorted access permits to airport security identification display areas (SIDA), if applicable
+ Should be able to obtain proper airport power and US Customs security identifications, if material
+ Completion of a pre-employment drug screen, comprehensive background check, or fingerprinting to meet organizational and security requirements
+ Should be approved to work in the U.S.
* Favored Capabilities:
+ Training and Earlier Professional training
+ Working knowledge of Sabre or other Traveler Service Framework
+ Past face-to-face Customer service experience
**What you'll get**
As a valued member of the arenaflex team, you'll enjoy a range of benefits, including:
* Medical benefits: On the very first day, you'll have access to your health, dental, prescription, and vision benefits to help you stay well. And that's just the beginning, we also offer virtual doctor visits, flexible spending accounts, and more.
* Health Programs: We believe you should be your best self - that's why our health programs provide you with the right tools, resources, and support you need.
* 401(k) Program: Available upon hire and, depending on the workgroup, manager contributions to your 401(k) program are available after one year.
* Extra Benefits: Other great benefits include our Employee Assistance Program, pet insurance, and discounts on hotels, cars, travel, and more.
**Join the arenaflex family**
From the colleagues we recruit to the clients we serve, diversity and inclusion are the foundation of the unique workforce at arenaflex. Our 20+ Representative Business Asset Groups are focused on connecting our colleagues to our clients, vendors, networks, and investors, helping colleagues reach their full potential and establishing a comprehensive workplace to address and surpass the challenges of our diverse world.
**Are you ready to feel a huge sense of satisfaction and fulfillment as you do your part to keep the world's largest carrier running smoothly as we care for people on life's journey? Join the arenaflex team today!**
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