At careerzynith, we're passionate about revolutionizing the way our customers interact with our premium ceramic flooring products and accessories. As a leading importer and distributor of these products, we're committed to providing world-class customer service that sets us apart from the competition. We're seeking a talented and energetic Customer Service Representative to join our fully remote team and help us achieve our mission.
**About careerzynith**
careerzynith has been a trusted name in the industry since 1987, with a strong presence in Miami, Florida, and a network of retail clients across the continental US. Our success is built on the dedication of our close-knit team of professionals, who are supported by a rewarding work environment, opportunities for growth and development, and competitive compensation with comprehensive benefits. If you're looking for a career that offers challenge, excitement, and a sense of purpose, join us at careerzynith.
**Job Summary**
As a Customer Service Representative at careerzynith, you'll be the face of our company, providing exceptional support to our customers via phone, email, or fax. Your primary responsibility will be to maintain high levels of customer satisfaction, maximize sales productivity, and contribute to the overall optimization of our customer service operations. If you're a people person with a passion for delivering outstanding customer experiences, we want to hear from you.
**Key Responsibilities**
* Provide world-class customer service in all interactions, responding to inbound calls, emails, and faxes in a professional and timely manner
* Accurately input customer and prospect information into our CRM database, ensuring data integrity and consistency
* Maintain an order batch, tracking the life of an order from processing to follow-up, as needed
* Follow up on pending payments and process payments in a timely and efficient manner
* Verify customer information and order details to ensure accuracy and completeness
* Collaborate with internal teams to resolve customer issues and concerns
* Stay up-to-date with product knowledge and industry trends to provide informed and expert advice to customers
**Supervisory Responsibilities**
This is a non-supervisory role, with a focus on individual performance and customer satisfaction.
**Competencies**
* Comfortable working in a fast-paced environment with multiple priorities and deadlines
* Friendly, positive attitude, and a willingness to assist customers with empathy and understanding
* Excellent communication and organizational skills, with the ability to work effectively under pressure
* Attention to detail and a commitment to accuracy and quality
* Collaborative and team player attitude, with a willingness to contribute to a positive and supportive work environment
**Requirements**
* High School Diploma or Equivalent (GED) preferred
* 1 year of previous customer service or call center experience
* Excellent communication and organizational skills, with the ability to work effectively in a remote environment
* Proficiency in Microsoft Office, including Word, Excel, and Outlook
* Ability to navigate multiple programs and customer care service tools
* Previous experience with Great Plains (GP) a plus
* Bilingual skills (English/Spanish) a plus
**Physical Demands**
The physical demands of this role are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
* Specific vision abilities required by this job include close vision and distance vision
* While performing the duties of this Job, the employee is regularly required to sit, use hands and fingers, handle, or feel and talk and hear
* May be required to lift and move boxes or packages not exceeding 20 pounds in weight
* Some work stress inherent to the position and extended work hours may be required
**Work Environment**
The work environment will be a remote office setting, with normal office noises and minimal distractions.
**Disclaimer**
The above statements are intended to describe the general nature and level of work being performed by people assigned to this job. They are not intended to be an exhaustive list of all responsibilities, duties, skills required of personnel so classified. The reporting relationship may not reflect the most recent changes to the corporate reporting structure.
**careerzynith is an Equal Opportunity Employer**
We are committed to the principle of equal employment opportunity for all employees and to providing employees with a work environment free of discrimination and harassment.
**Job Type: Full-time**
We are an equal employment opportunity employer/drug-free workplace.
If you're passionate about delivering exceptional customer experiences and want to join a dynamic and growing company, apply now to become a part of the careerzynith team!
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Why Join careerzynith?
At careerzynith, we offer a unique blend of challenge, excitement, and opportunity for growth and development. As a Customer Service Representative, you'll have the chance to:
- Work in a fully remote environment with a dynamic and supportive team
- Develop your skills and expertise in customer service, sales, and product knowledge
- Contribute to a company that's passionate about delivering exceptional customer experiences
- Enjoy competitive compensation and comprehensive benefits
- Participate in ongoing training and development opportunities
What We Offer
As a valued member of the careerzynith team, you'll enjoy a range of benefits, including:
- Competitive salary and bonus structure
- Comprehensive health, dental, and vision insurance
- 401(k) retirement plan with company match
- Flexible paid time off and holidays
- Professional development opportunities and training
How to Apply
If you're a motivated and customer-focused individual with a passion for delivering exceptional experiences, we want to hear from you! Apply now to become a part of the careerzynith team and take the first step towards a rewarding and challenging career.
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