We are seeking a highly motivated and customer-focused Customer Service Representative to join our team at arenaflex, a leading healthy beverage company known for its ice-cold sustainable cans designed to murder your thirst. As a key member of our Amazon Key Account team, you will act as the single point of contact with our Amazon customer, ensuring exceptional service and maintaining strong relationships while addressing inquiries and resolving issues efficiently.
**About arenaflex**
arenaflex is a healthy beverage company that has taken the world's healthiest beverage and made it just as unnecessarily entertaining as the unhealthy brands. Our commitment to sustainability and customer satisfaction has earned us numerous accolades, including LinkedIn's Top Startups 2022, Contagious's Brand of the Year 2022, Ad Age Top Marketer of the Year 2022, and Medium's cult-worthy brands. We are equally as excited to promote and help fund alternative art, music, and entertainment alongside our brand.
**Role Overview**
As a Customer Service Representative, you will be responsible for providing dedicated support to Amazon as one of our key clients. You will act as an extension of our Supply Chain team, proactively managing orders to optimize service, troubleshooting timing of supply, and managing discontinued products, new innovations, and anticipating availability of product. This role will be key to anticipating availability of product and picking up as well.
**Key Role Focus Areas/ Skills**
* **Customer Centric Approach**: Serving as a direct point of contact for Amazon's customer service team to understand their needs and to strengthen the relationship as well as translating their needs to the arenaflex Key Account team and Supply Chain teams.
* **High Quality Communication**: Maintain clear, professional, and concise communication with Amazon representatives and internal stakeholders.
* **Proactive Problem-Solving**: Proactively identify and resolve potential issues in collaboration with internal teams to ensure smooth operation.
* **Timeliness & Efficiency**: Acting with urgency to meeting deadlines, ensuring order processing activities are completed to ensure there are no order delivery delays.
* **Reliability and Consistency**: Ensuring that there's accuracy and detail orientation in all the workflows to ensure process execution consistency for a streamlined customer experience.
* **Process Improvement**: Provide feedback and insights to improve workflows and enhance the overall customer experience.
* **Metrics Achievement**: Consistently meet or exceed performance metrics, including response time, resolution rate, and customer satisfaction scores.
**Qualifications**
* A minimum of 4+ years of relatable Customer Service experience
* Proven experience in a customer service or client-facing role previously working with Amazon or in a similar e-commerce environment preferred
* Exceptional verbal and written communication skills
* Strong problem-solving and critical-thinking abilities
* Previous experience working with an ERP (Netsuite) preferred, to access supply chain data
* Experience using a CRM system and other customer support tools is a plus
* Ability to work in a fast-paced environment and manage multiple priorities
* High attention to detail and organizational skills
* Team-oriented mindset with a proactive approach to challenges
* Deep comfort working in a remote role as part of a remote team
* Role may require overtime as needed to ensure customer coverage needs are always met
**Compensation and Benefits**
The typical salary range for this position is: $25-27 per hour ($52,000 - $56,160 annualized)
The actual salary offer will take into account multiple factors including skills, experience, education, and location. Please note that the salary details listed in role postings reflect the base salary only, not total compensation, which includes equity and benefits.
At arenaflex, we believe that killer benefits make all the difference. That's why we offer:
* Blue Shield medical plans with HMO (CA Only), PPO, and HDHP options (including an HSA)
* FSA and Dependent Care FSA
* Guardian dental and vision coverage
* UNUM packages including life insurance, AD&D, disability benefits, and employee-paid options like accident, hospitalization, and critical illness coverage
* 100% match of your Empower Retirement contributions up to 4% after just three months
* Student Loan Retirement Match to help crush your student debt while saving for retirement
* Wellness perks, including Headspace, ClassPass memberships, and a robust EAP
* Nationwide pet insurance to keep your little ones happy and healthy
* 17 paid holidays, Flex PTO, and travel assistance
**Why Join arenaflex?**
* Be part of a dynamic and innovative company that is changing the beverage industry
* Work with a talented and passionate team that is dedicated to sustainability and customer satisfaction
* Enjoy a comprehensive benefits package that includes killer perks and a 100% match of your retirement contributions
* Have the opportunity to grow and develop your skills in a fast-paced and challenging environment
* Be part of a company that is committed to promoting and funding alternative art, music, and entertainment
**How to Apply**
If you are a motivated and customer-focused individual who is passionate about providing exceptional service, we encourage you to apply for this exciting opportunity. Please submit your application through our company website at [www.arenaflex.com/pages/careers](http://www.arenaflex.com/pages/careers).
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