At arenaflex, we are a leading contract manufacturer of private label and custom formulations, based in Southern California. For over 35 years, arenaflex has produced products for clients ranging from Fortune 500 CPG corporations and up-and-coming entrepreneurs to the leading retailers all over the globe. arenaflex provides total turnkey service for both the human and pet markets. Our research has produced global leaders in oral care and dry mouth products, among other premier offerings.
We are currently open to candidates with or without healthcare products, pharmaceutical, nutraceutical, or manufacturing experience. This is a remote position, offering the flexibility to work from anywhere while still being part of a dynamic team. Travel may be required for trade shows, providing opportunities to network and represent arenaflex in a professional setting.
**About the Role:**
As an Experienced Customer Service Inside Sales Specialist at arenaflex, you will play a crucial role in educating our customers and ensuring the smooth operation of the sales process. You will be responsible for building and maintaining relationships with customers and colleagues, ensuring transactions are handled with a high level of customer service.
**Key Responsibilities:**
* Building and maintaining relationships with customers and colleagues to ensure transactions are handled with a high level of customer service
* Customer account management/organization/tracking calls & outbound and inbound communications
* Following up on sample program via calls and email to upsell customers with our brands
* Responding promptly and professionally to customer inquiries via phone, email, or chat
* Providing accurate information regarding products and services to enhance customer satisfaction
* Resolving customer issues efficiently while maintaining a positive attitude
* Documenting all interactions with customers in our computerized system for future reference
* Collaborating with sales teams to ensure seamless communication and service delivery
* Assisting in identifying trends in customer feedback to improve overall service quality
* Maintaining knowledge of company policies, procedures, and product offerings
* Attending and working at industry tradeshows as needed
**Essential Qualifications:**
* Experience working in an Inside Sales environment
* Experience in customer service
* Strong organizational skills and excellent communication skills
* Ability to multi-task and meet deadlines; highly detail-oriented
* Proficiency in Office 365 Applications (knowledge of Business Central a plus)
* Creative, highly organized, and solution-oriented
* Ability to receive a task and anticipate the necessary steps to success
* Motivated self-starter with a "can-do" attitude
* Comfortable making a high volume of phone calls daily
* Professional and confident phone presence while interacting with customers
* Professional demeanor while working with colleagues in an office environment
* Motivated and sales-driven personality
* Personable, service-oriented, and respectful always
**Preferred Qualifications:**
* Bachelor's degree in a related field
* Experience in the healthcare products, pharmaceutical, nutraceutical, or manufacturing industry
* Knowledge of Business Central and other CRM systems
**Education:**
* High school diploma required
* Bachelor's degree preferred
**We Offer:**
* Competitive starting salary of $22.00 per hour
* Benefits package available upon completion of probationary period (after 90 days)
* Medical, dental, sick time, and vacation time
* Paid travel 3%-10% to trade shows and customer events
**Physical Demands:**
* Must be able to remain in a stationary position at least 75% of the time
* Must be able to stand 3-5 hours for tradeshows
* Must be able to lift 30lbs
* Constantly operates a telephone, computer, and other office productivity machinery, such as a calculator, copy machine, and computer printer
**Equal Opportunity Employer:**
arenaflex values our employees and is a family-centered organization. We are committed to providing a diverse and inclusive work environment that promotes equal opportunities for all employees.
**How to Apply:**
If you are a motivated and customer-focused individual with a passion for sales and customer service, we encourage you to apply for this exciting opportunity at arenaflex. Please submit your application, including your resume and a cover letter, to [insert contact information].
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