As a leading provider of innovative solutions, careerzynith is committed to delivering exceptional customer experiences that exceed expectations. We're seeking a highly skilled and customer-focused Customer Service Advocate to join our remote team and represent careerzynith through consultative conversations, sales, and service interactions. If you're passionate about providing world-class support and have a knack for building strong relationships, we want to hear from you!
**About careerzynith**
careerzynith is a dynamic and forward-thinking organization that's dedicated to empowering individuals and businesses to achieve their goals. With a strong focus on innovation, collaboration, and customer satisfaction, we're constantly pushing the boundaries of what's possible. Our team is comprised of talented professionals who share a passion for delivering exceptional results and making a meaningful impact.
**Job Summary**
As a Customer Service Advocate at careerzynith, you'll play a critical role in providing exceptional service to our customers, engaging in consultative conversations, and promoting our industry-leading life insurance and financial products. You'll be responsible for responding to customer inquiries, processing transactions, and ensuring customer needs are met via inbound and outbound calls. If you're a customer-centric professional with a strong sales focus and excellent communication skills, we encourage you to apply for this exciting opportunity.
**Responsibilities**
As a Customer Service Advocate at careerzynith, your key responsibilities will include:
* Responding to customer inquiries via inbound and outbound service and sales telephone interactions to address a variety of customer inquiries, including processing payments, resolving billing issues, policy changes requests, and completing new insurance applications.
* Reviewing customers' current insurance needs while engaging in consultative conversations, making recommendations that address their needs, and promoting business growth and goal achievement with competitive, industry-leading life insurance and other financial products.
* Handling customer inquiries in a positive and professional manner consistent with compliance and regulatory requirements.
* Obtaining and maintaining multi-state licenses while employed in this position, including passing state insurance agent licensing within approximately three weeks of hire, obtaining appointments in 39 Company-designated states within approximately the first five to seven weeks of employment, and obtaining licensing in remaining states within approximately 45 to 60 days of employment.
* Performing other duties as assigned and complying with all policies and standards.
**Qualifications**
To be successful as a Customer Service Advocate at careerzynith, you'll need to possess the following qualifications:
* High School Diploma or GED (required)
* 1-2 years of customer service experience (required)
* Demonstrated contact center experience and knowledge (considered a plus)
* Demonstrated life insurance industry experience and knowledge (considered a strong advantage)
* Proven ability to be a customer service advocate with the ability to discuss information in a customer-friendly manner
* Proven strong and accurate business English, verbal, and written communication skills (grammar and spelling)
* Proven excellent listening skills
* Proven ability to multitask
* Demonstrated strong bilingual competency (English and Spanish) (considered a plus)
* Demonstrated strong service acumen and sales focus with the ability to offer additional products that will fill the insurance needs of the customer
* Excellent PC, data entry, and word processing software skills
* Ability to obtain a Life and Health Insurance License upon hire (required)
**Work Setting/Position Demands**
As a Customer Service Advocate at careerzynith, you'll work in an office setting and remain in a stationary position for long periods of time while working at a desk, on a computer, or with other standard office equipment, or while in meetings. You'll require the ability to verbally communicate and exchange accurate information to customers and associates on a regular basis. You'll also need to have visual acuity to read and interpret a variety of correspondence, procedures, reports, and forms via paper and electronic documents, visual inspection involving small defects; small parts, and/or operation of machinery (including inspection); using measurement devices continuously. You'll require the ability to prepare written correspondence, reports, and forms using prescribed formats and conforming to rules of punctuation, grammar, diction, and style on a regular basis. You'll also need to apply principles of logical thinking to define problems, collect data, establish facts, and draw valid conclusions.
**Travel Requirements**
This role requires no travel.
**What We Offer**
As a Customer Service Advocate at careerzynith, you'll enjoy a competitive salary, comprehensive benefits package, and opportunities for career growth and development. You'll also have access to cutting-edge technology, training, and resources to help you succeed in your role. Our team is passionate about delivering exceptional results and making a meaningful impact, and we're committed to creating a positive and inclusive work environment that supports your well-being and success.
**How to Apply**
If you're a motivated and customer-focused professional with a passion for delivering exceptional service, we encourage you to apply for this exciting opportunity. Please submit your application, including your resume and a cover letter, to [insert contact information]. We can't wait to hear from you!
**Equal Employment Opportunity**
careerzynith is an equal employment opportunity employer and welcomes applications from diverse candidates. We're committed to creating a workplace that's inclusive, respectful, and supportive of all individuals, regardless of their background, culture, or identity.