About arenaflex
At arenaflex, we're more than just a company – we're a community of innovators, thinkers, and doers who are passionate about connecting people, businesses, and things in meaningful ways. Our mission is to power and empower how people live, work, and play by delivering the fastest and most reliable network, as well as leading-edge cloud and security solutions, Internet of Things, and video entertainment. We're a place where you can share your ideas freely, learn, grow, and thrive in a collaborative and inclusive environment.
Join the arenaflex Team
We're looking for an experienced Customer Sales and Service Representative to join our team and help us deliver an exceptional customer experience. As a key member of our V Team, you'll be responsible for providing top-notch sales and customer service skills to our customers, ensuring they stay connected to what matters most. If you're a true consultative salesperson who is energized by meeting sales goals and building relationships with customers, we want to hear from you!
About the Role
As a Customer Sales and Service Representative at arenaflex, you'll be working from home with occasional in-person trainings and meetings. You'll be responsible for:
* Answering incoming calls from customers and responding to requests about installation, disconnection, or changes to service
* Instilling confidence and loyalty in customers through thoughtful listening, utilizing your knowledge of arenaflex's products and services to effectively service and retain customers
* Identifying customer needs and proactively offering our products and services to meet monthly sales goals and to ultimately deliver an outstanding customer experience
* Investigating and resolving customer inquiries and disputes on service, billing, rates, adjustments, and policy issues
* Responding to requests from customers about arenaflex products and services
* Verifying service order accuracy and completeness and making corrections/changes, as needed
* Negotiating the collection of overdue bills
* Working evenings, weekends, holidays, and unscheduled shifts as determined by the needs of the business
* Managing various systems and work tools while engaging on the phone with customers
What We're Looking For
We're looking for a true consultative salesperson who is energized by meeting sales goals and building relationships with customers. You should have:
* A related Associate Degree or 2+ years' relevant experience
* Customer Service call center experience
* Previous collections experience
* Experience with selling products and services
* Customer service skills
* Demonstrated ability to communicate with detail and precision
Preferred Qualifications
While not required, it's even better if you have:
* A Bachelor's Degree in a related field
* Experience with sales and customer service software and tools
* A proven track record of meeting or exceeding sales goals
* Excellent communication and interpersonal skills
* Ability to work in a fast-paced environment with multiple priorities
What We Offer
As a Customer Sales and Service Representative at arenaflex, you'll enjoy a competitive compensation package, including:
* A base salary range of $577.00 to $1,775.00 weekly based on a full-time schedule, depending on your location and confirmed job-related skills and experience
* Incentive-based compensation with the potential to earn more
* Comprehensive health and wellness benefits, including medical, dental, and vision coverage
* 401(k) Savings Plan and stock incentive programs
* Paid time off, adoption assistance, and tuition assistance
* Award-winning total rewards package
Work Environment and Culture
At arenaflex, we're committed to creating a collaborative, inclusive environment that encourages authenticity and fosters a sense of belonging. We strive for everyone to feel valued, connected, and empowered to reach their potential and contribute their best. Our remote work environment allows you to work from home with occasional in-person trainings and meetings, giving you the flexibility to balance your work and personal life.
Equal Employment Opportunity
We're proud to be an equal opportunity employer and celebrate our employees' differences, including race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, and Veteran status. We're committed to a collaborative, inclusive environment that encourages authenticity and fosters a sense of belonging.
How to Apply
If you're a motivated and customer-focused individual who is passionate about delivering exceptional sales and customer service, we encourage you to apply for this exciting opportunity. Please submit your application through our website, and we'll be in touch to discuss your qualifications further.
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