At arenaflex, we're passionate about empowering people to live, work, and play by connecting them to what brings them joy. As a Customer Sales and Service Representative, you'll be at the forefront of delivering exceptional customer experiences, leveraging your superior sales and customer service skills to drive sales goals and build lasting relationships with our customers. If you're a true consultative salesperson who thrives in a fast-paced environment, we want to hear from you!
**About arenaflex**
arenaflex is a leading provider of innovative solutions that power and empower people's lives. Our V Team is a community of talented individuals who share a passion for driving innovation, creativity, and impact in the world. We're committed to building trust and lifting our communities through our actions and behaviors. As a member of our team, you'll have the opportunity to work alongside other talented professionals who share your values and are dedicated to making a difference.
**Your Role**
As a Customer Sales and Service Representative, you'll be responsible for delivering an exceptional customer experience to our customers, who rely on us for America's fastest and most reliable network. You'll be the face of arenaflex, responding to customer inquiries, resolving issues, and providing personalized solutions to meet their needs. Your responsibilities will include:
* Answering incoming calls from customers and responding to requests about installation, disconnection, or changes to service
* Instilling confidence and loyalty in customers through thoughtful listening and utilizing your knowledge of arenaflex's products and services to effectively service and retain customers
* Identifying customer needs and proactively offering our products and services to meet monthly sales goals and deliver an outstanding customer experience
* Investigating and resolving customer inquiries and disputes on service, billing, rates, adjustments, and policy issues
* Responding to requests from customers about arenaflex products and services
* Verifying service order accuracy and completeness and making corrections/changes, as needed
* Negotiating the collection of overdue bills
* Working evenings, weekends, holidays, and unscheduled shifts as determined by the needs of the business
* Managing various systems and work tools while engaging on the phone with customers
**What We're Looking For**
We're seeking a true consultative salesperson who is energized by meeting sales goals and building relationships with customers. You'll take a deep interest in learning about your customers, business challenges, and industry trends. You'll enjoy the fast pace and urgency needed to manage incidents and have no problem juggling multiple priorities. Your empathy and communication skills will make it possible for you to diffuse sensitive situations. You'll take real ownership of customer concerns and be driven to provide exceptional customer service.
**Essential Qualifications**
* Related Associate Degree or 2+ years' relevant experience
* Customer Service call center experience
* Previous collections experience
* Experience with selling products and services
* Customer service skills
* Demonstrated ability to communicate with detail and precision
**Preferred Qualifications**
* Experience working in a fast-paced, dynamic environment
* Proven track record of meeting sales goals and building relationships with customers
* Strong problem-solving and conflict resolution skills
* Ability to work independently and as part of a team
* Familiarity with arenaflex's products and services
**What We Offer**
As a Customer Sales and Service Representative at arenaflex, you'll enjoy a range of benefits, including:
* Competitive compensation and incentives
* Comprehensive health and wellness benefits
* 401(k) Savings Plan and stock incentive programs
* Paid time off and adoption assistance
* Tuition assistance and career development opportunities
* A collaborative, inclusive work environment that values diversity and promotes a sense of belonging
**Work Environment**
As a remote role, you'll work from home with occasional in-person trainings and meetings. You'll have the flexibility to work independently and manage your time effectively while still being part of a dynamic team.
**Equal Employment Opportunity**
arenaflex is proud to be an equal opportunity employer and celebrates our employees' differences, including race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, and Veteran status. We're committed to creating a collaborative, inclusive environment that encourages authenticity and fosters a sense of belonging.
**How to Apply**
If you're a motivated and customer-focused individual who is passionate about delivering exceptional experiences, we encourage you to apply for this exciting opportunity. Please visit our website to learn more about arenaflex and our commitment to diversity and inclusion.
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