At arenaflex, we're not just a company – we're a community of innovators, thinkers, and doers who are passionate about connecting people, businesses, and things in meaningful ways. Our mission is to power and empower how people live, work, and play by providing the fastest and most reliable network in the country. We're looking for a talented Customer Sales and Service Representative to join our team and help us deliver exceptional customer experiences that exceed our customers' expectations.
**About arenaflex**
arenaflex is a leader in the telecommunications industry, and we're committed to driving innovation, creativity, and impact in the world. Our V Team is a community of people who anticipate, lead, and believe that listening is where learning begins. We come together in crisis and in celebration, lifting our communities and building trust in how we show up, everywhere and always. We're a place where you can share your ideas freely, learn, grow, and thrive – and we're excited to have you join our team!
**Your Role**
As a Customer Sales and Service Representative at arenaflex, you'll be the face of our company, delivering exceptional customer experiences that meet and exceed our customers' expectations. You'll be responsible for:
* Answering incoming calls from customers and responding to requests about installation, disconnection, or changes to service
* Instilling confidence and loyalty in customers through thoughtful listening, utilizing your knowledge of arenaflex's products and services to effectively service and retain customers
* Identifying customer needs and proactively offering our products and services to meet monthly sales goals and deliver an outstanding customer experience
* Investigating and resolving customer inquiries and disputes on service, billing, rates, adjustments, and policy issues
* Responding to requests from customers about arenaflex products and services
* Verifying service order accuracy and completeness and making corrections/changes, as needed
* Negotiating the collection of overdue bills
* Working evenings, weekends, holidays, and unscheduled shifts as determined by the needs of the business
* Managing various systems and work tools while engaging on the phone with customers
**What We're Looking For**
We're looking for a true consultative salesperson who is energized by meeting sales goals and building relationships with customers. You should be:
* A people person with excellent communication and empathy skills
* A problem-solver who can diffuse sensitive situations and provide exceptional customer service
* A team player who is driven to meet daily sales goals and help our customers stay connected to what matters most
* A lifelong learner who is interested in learning about customers, business challenges, and industry trends
* A fast-paced and urgent individual who can juggle multiple priorities and manage incidents effectively
**Even Better If You Have**
* Related Associate Degree or 2+ years' relevant experience
* Customer Service call center experience
* Previous collections experience
* Experience with selling products and services
* Customer service skills
* Demonstrated ability to communicate with detail and precision
**What We Offer**
As a Customer Sales and Service Representative at arenaflex, you'll enjoy:
* Competitive pay and benefits
* Opportunities for career growth and development
* A collaborative and inclusive work environment that encourages authenticity and fosters a sense of belonging
* A chance to work from home with occasional in-person trainings and meetings
* A 37.5-hour workweek with flexibility to work evenings, weekends, and holidays as needed
**Equal Employment Opportunity**
We're proud to be an equal opportunity employer, celebrating our employees' differences and committed to a collaborative, inclusive environment that encourages authenticity and fosters a sense of belonging. We strive for everyone to feel valued, connected, and empowered to reach their potential and contribute their best.
**How to Apply**
If you're excited about the opportunity to join our team and deliver exceptional customer experiences, we encourage you to apply even if you don't meet every "even better" qualification listed above. Please visit our website to learn more about our diversity and inclusion initiatives and to apply for this role.
Apply Now!
**Note:** arenaflex reserves the right to request your attendance at the office location for team huddles, meetings, etc. You must live within 75 miles of the current reporting location for the life of the contract.
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