At arenaflex, we're not just a company – we're a community of innovators, thinkers, and doers who are passionate about connecting people, businesses, and things in meaningful ways. As a Customer Sales and Service Representative, you'll be at the forefront of this mission, delivering exceptional customer experiences that exceed expectations and drive loyalty. If you're a sales and customer service rockstar with a passion for technology and a knack for building relationships, we want to hear from you!
**What You'll Be Doing**
As a Customer Sales and Service Representative at arenaflex, you'll be the face of our brand, providing top-notch support to customers across the country. Your day will be filled with:
* Answering incoming calls from customers and responding to requests about installation, disconnection, or changes to service
* Instilling confidence and loyalty in customers through thoughtful listening, utilizing your knowledge of arenaflex's products and services to effectively service and retain customers
* Identifying customer needs and proactively offering our products and services to meet monthly sales goals and deliver an outstanding customer experience
* Investigating and resolving customer inquiries and disputes on service, billing, rates, adjustments, and policy issues
* Responding to requests from customers about arenaflex products and services
* Verifying service order accuracy and completeness and making corrections/changes, as needed
* Negotiating the collection of overdue bills
* Working evenings, weekends, holidays, and unscheduled shifts as determined by the needs of the business
* Managing various systems and work tools while engaging on the phone with customers
**What We're Looking For**
We're seeking a true consultative salesperson who is energized by meeting sales goals and building relationships with customers. You'll be a master of empathy and communication, able to diffuse sensitive situations and provide exceptional customer service. You'll be driven to learn about your customers' business challenges and industry trends, and you'll be passionate about staying up-to-date on the latest arenaflex products and services.
**Essential Qualifications**
* Related Associate Degree or 2+ years' relevant experience
* Customer Service call center experience
* Previous collections experience
* Experience with selling products and services
* Customer service skills
* Demonstrated ability to communicate with detail and precision
**Preferred Qualifications**
* Experience working in a fast-paced, dynamic environment
* Proven track record of meeting sales goals and exceeding customer satisfaction targets
* Strong problem-solving and analytical skills
* Ability to work independently and as part of a team
* Familiarity with arenaflex products and services
**What We Offer**
At arenaflex, we're committed to creating a collaborative, inclusive environment that encourages authenticity and fosters a sense of belonging. We offer:
* A competitive compensation package, including a base salary and incentives
* Comprehensive benefits, including health and wellness benefits, 401(k) Savings Plan, stock incentive programs, paid time off, adoption assistance, and tuition assistance
* Opportunities for career growth and development, including training and mentorship programs
* A dynamic, fast-paced work environment that's always evolving
* A commitment to diversity, equity, and inclusion, with a focus on creating a workplace that's welcoming and inclusive for all employees
**Work Environment**
As a remote Customer Sales and Service Representative, you'll work from home with occasional in-person trainings and meetings. You'll be part of a virtual team that's connected and collaborative, with regular check-ins and feedback. You'll have access to a range of tools and resources to help you succeed in your role, including training programs, performance metrics, and customer feedback.
**Compensation**
The compensation range for this position is between $579.50 and $1,718.00 weekly based on a full-time schedule. The salary will vary depending on your location and confirmed job-related skills and experience. This is an incentive-based position with the potential to earn more. For part-time roles, your compensation will be adjusted to reflect your hours.
**How to Apply**
If you're a motivated, customer-focused individual with a passion for sales and service, we want to hear from you! Apply now to join our team of Customer Sales and Service Representatives and start delivering exceptional experiences across arenaflex's fastest and most reliable network.
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**Equal Employment Opportunity**
arenaflex is an equal opportunity employer, committed to creating a workplace that's welcoming and inclusive for all employees. We celebrate our employees' differences, including race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, and Veteran status. We're proud to be a leader in diversity, equity, and inclusion, and we're committed to fostering a culture that's authentic, inclusive, and empowering for all employees.
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