At arenaflex, we're on a mission to revolutionize the way people experience vision care. As a Customer Experience Advisor, you'll play a vital role in delivering unparalleled support to our customers over the phone and email, representing the arenaflex brand, and striving to create extraordinary vision care experiences. With a passion for innovation, empathy, and creativity, you'll join a team of like-minded individuals who are dedicated to making a meaningful impact in the world.
**About arenaflex**
arenaflex was founded with a bold vision: to inspire and impact the world with vision, purpose, and style. We're a company that's constantly pushing the boundaries of what's possible, reimagining everything that a company and industry can be. Our mission is to demonstrate that a business can scale, be profitable, and do good in the world – without charging a premium for it. We believe in vision for all, which is why for every pair of glasses or sunglasses we sell, a pair of glasses is distributed to someone in need through our Buy a Pair, Give a Pair program. Over eight million pairs of glasses have been distributed in over 50 countries, empowering people to learn, work, and achieve better economic outcomes.
**Job Summary**
As a Customer Experience Advisor, you'll be responsible for delivering exceptional customer service over the phone and email, becoming an expert in our internal management system, and using our communication software to interact with your teammates, management, and other departments. You'll be a creative problem solver, a sensitive and skillful communicator, and a master multitasker who's extremely organized and attentive to detail. If you're a self-starter who takes ownership of your work, eager to learn new technology systems and procedures, and excited to represent arenaflex and build strong customer relationships, we want to hear from you!
**Key Responsibilities**
* Deliver customer service of the highest quality over the phone and email
* Become an expert in arenaflex's internal management system to efficiently process sales orders and maintain customer relationships
* Use our communication software to interact with your teammates, management, and other departments
* Be on the lookout for ways to improve each customer's experience
* Approach your day-to-day work with a reformer's mindset and make suggestions of how we can do better together
**Requirements**
* Able to attend a virtual two-week onboarding. arenaflex will provide the equipment necessary to attend prior to starting.
* Have a quiet work space with minimal noise (i.e., home office) in which you'll fulfill your shifts
* Able to work 20-29 hours per week. We're available for our customers every day, 8 a.m.-9 p.m. CT.
* Available evenings and weekends, including during the holiday season
* Have reliable high-speed internet connection with access to your router – a laptop and all necessary equipment will be provided!
* Not on the Office of Inspector General's List of Excluded Individuals/Entities (LEIE)
**Preferred Qualifications**
* Up to 2 years customer service experience
* Experience working from home
**Skills and Competencies**
* Excellent communication and interpersonal skills
* Ability to work in a fast-paced, high-volume environment with limited supervision
* Strong problem-solving and critical thinking skills
* Proficiency in navigating multiple tabs and windows (keyboard shortcuts are the secret to your success!)
* Ability to stay energized and motivated in a dynamic work environment
* Strong attention to detail and organizational skills
* Ability to work independently and as part of a team
* Strong analytical and technical skills
**Career Growth Opportunities and Learning Benefits**
At arenaflex, we're committed to helping our employees grow and develop their skills. As a Customer Experience Advisor, you'll have access to:
* Ongoing training and development opportunities
* Mentorship and coaching from experienced team members
* Opportunities for career advancement and professional growth
* A dynamic and supportive work environment that encourages creativity and innovation
* A comprehensive benefits package, including health insurance, 401(k) matching, and paid time off
**Work Environment and Company Culture**
arenaflex is a company that values inclusivity, diversity, and equity. We're committed to creating a workplace where all employees feel valued, respected, and empowered to bring their authentic selves to work. Our company culture is built on a foundation of transparency, empathy, and creativity, and we're passionate about making a meaningful impact in the world.
**Compensation, Perks, and Benefits**
As a Customer Experience Advisor at arenaflex, you'll be rewarded with a competitive salary, comprehensive benefits package, and a range of perks and incentives, including:
* Competitive hourly rate
* Comprehensive health insurance
* 401(k) matching
* Paid time off
* Flexible work arrangements
* Opportunities for professional growth and development
* A dynamic and supportive work environment
**How to Apply**
If you're a motivated and customer-focused individual who is passionate about making a difference in the world, we want to hear from you! To apply for this exciting opportunity, please visit our website and submit your application. We can't wait to hear your story and learn more about your qualifications!
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