Are you a highly organized and proactive individual with a passion for customer success? Do you enjoy collaborating with others and driving key initiatives to achieve exceptional results? If so, we invite you to join our team at arenaflex as a Program Coordinator, Customer Success. In this role, you'll play a vital part in improving the customer experience for both our internal field teams and external practice partners.
**About arenaflex**
arenaflex is a public benefit corporation dedicated to empowering the most transformational part of our healthcare landscape - independent primary care. Founded in 2014, we've become the largest network of independent primary care in the country, helping practices, health centers, and clinics deliver better care to their patients and thrive in value-based care. Our mission is to create a healthcare system that is good for patients, good for practices, and good for society. We're a collaborative, inclusive, and remote-first culture that values respect, open-mindedness, and a desire to learn.
**Primary Responsibilities**
As a Program Coordinator, Customer Success, you'll be responsible for:
* **Project Management (75%):**
+ Work closely with the SVP of Customer Success on multiple projects to ensure they stay on track and are aligned with Customer Success objectives.
+ Maintain project governance and project management documentation, such as project plans, communications, and status updates.
+ Collaborate with internal and external stakeholders and cross-functional leads to ensure projects stay on task and adhere to agreed-upon timelines.
+ Facilitate communication amongst multiple stakeholders to ensure seamless project execution.
* **Analytics (25%):**
+ Track key performance indicators (KPIs) relating to key Customer Success objectives, including analyzing trends and proposing strategic opportunities for performance improvement.
+ Support ad-hoc reporting, data analyses, and other project needs.
**Minimum Qualifications**
To be successful in this role, you'll need:
* A Bachelor's degree
* 2+ years of relevant work and/or internship experience
* Highly organized and proactive in raising questions around clarity, prioritization, blockers, and other points to drive assigned tasks forward
* Experience in using Google Sheets or Excel as a data management tool; comfortable with basic formulas and creating pivot tables
* Exemplary communication skills both written and verbal
* Willingness to travel as needed to arenaflex's headquarters or markets
**Preferred Qualifications**
While not required, the following qualifications will make you a strong candidate:
* Proven ability to successfully manage projects toward completion, coordinating and collaborating across multiple projects and teams
* Understanding and experience with Tableau, Miro, Jira, Monday.com
* Experience using Tableau or other data management software
* Comfortable tackling ambiguous problems with a high degree of autonomy
**What We Offer**
At arenaflex, we're committed to creating a diverse and inclusive environment where our team members can thrive. We offer a comprehensive benefits package, including:
* Flexible work schedules and the ability to work remotely
* Health, dental, and vision insurance paid up to 80% for employees, dependents, and domestic partners
* Robust time-off plan (21 days of PTO in your first year)
* Two paid volunteer days and 11 paid holidays
* 12 weeks paid parental leave for all new parents
* Six weeks paid sabbatical after six years of service
* Educational Assistant Program and Clinical Employee Reimbursement Program
* 401(k) with up to 4% match
* Stock options
* And much more!
**Why Join arenaflex?**
At arenaflex, you'll be part of a creative culture that values respect, open-mindedness, and a desire to learn. You'll collaborate with team members who bring a wide range of experiences, interests, backgrounds, beliefs, and achievements to their work. We're committed to creating a healthcare system that is good for patients, good for practices, and good for society.
**How to Apply**
If you're a motivated and detail-oriented individual with a passion for customer success, we invite you to apply for this exciting opportunity. Please submit your application through our website, and we'll be in touch soon.
**Salary Range**
The salary range for this role is $55,000 to $65,000 base + equity + bonus, depending on a candidate's qualifications, skills, competencies, and experience.
**Equal Opportunity Employer**
arenaflex is an equal opportunity employer committed to creating a diverse environment and is proud to be an equal opportunity employer. Employment policies and decisions at arenaflex are based on merit, qualifications, performance, and business needs. All qualified candidates will receive consideration for employment without regard to age, race, color, national origin, gender (including pregnancy, childbirth, or medical conditions related to pregnancy or childbirth), gender identity or expression, religion, physical or mental disability, medical condition, legally protected genetic information, marital status, veteran status, or sexual orientation.
**Privacy Policy**
By applying for this job, you agree to arenaflex's Applicant Privacy Policy available at https://www.arenaflex.com/privacy-policy-applicants.
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