At arenaflex, we're on a mission to revolutionize the way our customers interact with our innovative products and services. As a key member of our Customer Success team, the Experienced Customer Enablement Manager will play a pivotal role in enhancing customer experience and driving product adoption. If you're passionate about creating engaging content, collaborating with cross-functional teams, and leveraging data to inform strategic decisions, we want to hear from you!
**About arenaflex**
arenaflex is a leading provider of cutting-edge solutions for the financial services industry. With over 3,000 customers worldwide and backed by top Silicon Valley firms, we've raised $120M to empower dealmakers to find, manage, and close more deals. Our Relationship Intelligence platform uses data exhaust from trillions of interactions to deliver automated relationship insights that drive over 450,000 deals every month. We're proud to have received Inc. and Fortune Best Workplaces awards, as well as Great Places to Work certification for the last 5 years running.
**Key Responsibilities**
As the Experienced Customer Enablement Manager, you'll be responsible for:
* Guiding and informing support, outage, and escalation protocols in partnership with Integrations and Product
* Staying knowledgeable about product changes and new features, providing feedback to Product and early and often
* Regularly communicating with Customer Success, Product, Support, Engineering, and other teams to maintain alignment on customer, product, and enablement strategy
* Maintaining internal and external support knowledge bases
* Proactively seeking best-in-class technology to deliver customer training and enablement
* Owning the in-product customer journey, guiding adoption of arenaflex's most powerful features
* Implementing content strategies to drive self-service adoption and reduce inbound volume
* Developing educational content that aligns with customer milestones and product strategy
* Creating and managing PX engagements for product announcements and feature releases
* Supporting product team initiatives by delivering strategic in-app messaging campaigns
* Building in-app guides, walkthroughs, and tooltips to drive user engagement
* Leveraging data to develop targeted in-app strategies to encourage deeper product engagement
* Collaborating with Customer Success teams to drive PX campaigns supporting customer lifecycle milestones
**Who You Are**
We're looking for a highly motivated and experienced professional with a passion for customer enablement. If you have:
* 2-3 years of experience in content strategy, technical writing, customer education, or a related field in a SaaS environment
* A proven track record of breaking down complex product concepts into digestible, user-friendly content
* A proactive and customer-centric approach to content creation and delivery
* A data-driven mindset and experience measuring content impact on customer behavior, usage, and retention
* Excellent communication and collaboration skills, with the ability to work effectively with cross-functional teams
**Bonus Points**
* Experience working in the VC, Private Markets, Investment Banking, Financial Services verticals
* A background in creating engaging content for customer-facing platforms
**What You'll Enjoy at arenaflex**
* We live our values as playmakers who are obsessed with learning, care personally about our colleagues and clients, are radically open-minded, and take pride in everything we do.
* We offer comprehensive medical, dental, and vision insurance, as well as flexible personal and sick days.
* We provide a 401k plan to help you plan for retirement.
* We offer an annual budget for education and a comprehensive Learning and Development program.
* We support our employees' overall health and well-being, reimbursing monthly for transportation, home internet, meals, and wellness memberships/equipment.
* We prioritize virtual team building and socials, keeping people connected is essential.
**Compensation and Benefits**
A reasonable estimate of the current range is $76,900.00 - $108,000.00 USD Base. In addition, this position is also eligible to receive Commission based on departmental KPIs. Within the range, individual pay is determined by factors such as job-related skills, experience, and relevant education or training.
**How to Apply**
If you're passionate about customer enablement and want to join a dynamic team that's revolutionizing the financial services industry, apply now!
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