At arenaflex, we're dedicated to delivering care that changes people's lives. As a leading nonprofit behavioral health system, we're committed to providing rewarding opportunities to serve all ages in a variety of settings. Our organization is built on understanding, recognizing, and responding to those affected by trauma to strengthen resilience for our clients, staff, and community.
We're seeking an experienced Crisis Counselor to join our 24/7/365 mental health crisis/suicide prevention focused team as a 988 Chat/Text Specialist. This is a remote position that requires a strong ability to communicate effectively via written, verbal, in-person, and virtual methods. As a Crisis Counselor, you'll play a critical role in providing brief clinical screenings, risk assessments, and appropriate service linkage for individuals experiencing emotional distress.
**Job Summary:**
As a 988 Chat/Text Specialist, you'll be responsible for handling incoming chat/text messages through the National Suicide Prevention Lifeline (NSPL). You'll provide telephonic or chat clinical screenings and risk assessments, answer crisis contacts via the chat/text platform, and conduct follow-up calls for individuals deemed moderate to high risk for suicide. You'll also participate in ongoing supervision, training, and team meetings, and assist with administrative tasks as needed.
**Responsibilities:**
* Provides telephonic or chat clinical screenings and risk assessments to assess for suicide, safety, and identify appropriate community resources to meet individual needs.
* Answers crisis contacts via the chat/text platform to assess for suicide, safety, and identify appropriate community resources to meet individual needs.
* Conducts follow-up calls for individuals who are deemed moderate to high risk for suicide.
* Meets the ethical and clinical standards in compliance with all accreditation.
* Actively participates in ongoing supervision, training, and team meetings.
* Assists in administrative tasks as needed.
**Requirements:**
* Bachelor's degree in behavioral science, Psychology, Social Work, or Certified Peer Recovery Specialist.
* Six months to one year of related crisis experience.
* Demonstrated knowledge and competency in providing service linkage and referrals for programs, services, and other community resources.
* Knowledge of suicide assessments.
* Skill in providing crisis intervention.
* Effective communication skills via written, verbal, in-person, and virtual methods.
* High-level customer service skills and professional etiquette.
**Preferred Qualifications:**
* Experience working with diverse populations, including individuals with mental health conditions, substance use disorders, and trauma.
* Knowledge of trauma-informed care and crisis intervention techniques.
* Certification in crisis intervention, such as QPR or ASIST.
**Work Environment:**
As a remote employee, you'll have the flexibility to work from home and maintain a healthy work-life balance. Our team is committed to creating a supportive and inclusive work environment that encourages collaboration, creativity, and growth.
**Benefits:**
* Competitive salary range: $19.10-$26.80 per hour.
* Comprehensive benefits package, including medical, dental, and vision health coverage.
* Flexible Spending and Health Savings Accounts.
* 403b retirement plan with company match.
* Paid time off and ten paid holidays.
* AD&D Insurance, Life Insurance, and Long Term Disability (company paid).
* Diversity, Equity, and Inclusion employee resource groups.
* Continuing education opportunities.
* Employee Assistance Program.
**Why Join arenaflex?**
At arenaflex, we're committed to creating a workplace that reflects the growing world around us. We strive to create a workplace that empowers, supports, and celebrates the diverse voices and experiences of our employees. Our approach to diversity is simple – it's about embracing everyone. Together, we continue to develop an inclusive culture that encourages, supports, and celebrates the diverse voices and experiences of our employees.
**How to Apply:**
If you're passionate about delivering care that changes people's lives, we encourage you to apply for this exciting opportunity. Please submit your application through our website, and we'll be in touch to discuss your qualifications further.
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**Equal Opportunity Employer:**
arenaflex is an equal opportunity employer. Employment at arenaflex is based solely on a person's merit and qualifications directly related to professional competence. arenaflex does not discriminate against any employee or applicant because of race, creed, color, religion, gender, sexual orientation, gender identity/expression, national origin, disability, age, genetic information, veteran status, marital status, pregnancy or related condition (including breastfeeding), or any other basis protected by law.
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