At arenaflex, we empower the people who run physical operations with innovative tools to make their work safer, more productive, and more profitable. Our cutting-edge platform gives you complete visibility and control, significantly reducing manual workloads by automating and simplifying tasks. With a wide range of industries, including transportation and logistics, construction, energy, field service, manufacturing, agriculture, food and beverage, retail, and the public sector, we serve more than 120,000 customers – from Fortune 500 enterprises to small businesses.
As a Commercial Customer Success Manager at arenaflex, you will be the face of our company for our customers. You will ensure that the customer achieves their desired outcomes through using arenaflex's solutions. Your role will involve high-touch, proactive, outbound engagement with clients to drive utilization of our platform, communicate value, and identify growth opportunities.
**About the Role:**
The Customer Success Manager (CSM) in our Commercial Segment is a critical position that requires a unique blend of business acumen, technical expertise, and exceptional communication skills. As a CSM, you will be responsible for:
* High-touch, proactive, outbound engagement with clients to drive utilization of arenaflex's platform to enable clients to achieve their outcomes
* Drive value realization through casual and formal interactions, such as product adoption calls and dashboard training, escalation management, and renewal conversations, that communicate the value achieved through arenaflex
* Care for client health and experience ensuring a smooth retention process
* Identify growth opportunities aligned to helping clients achieve their goals, delivered as Customer Success Qualified Leads (CSQLs)
* Partner with internal stakeholders, such as sales, support, professional services, and billing to solve client escalations and ensure timely resolution of issues
* Act as an internal advocate for arenaflex's clients - including identifying BETA and referenceable clients
* Rigorous execution, documentation, and attention to detail in all activities
* Apply critical thinking skills in order to problem solve and consult clients on the best approach to achieving their goals
**What We're Looking For:**
* 6+ years prior experience in a customer-facing role
* Customer Success or Account Management experience
* Ability to demonstrate knowledge of effectively managing a book of business of 90+ large business accounts proactively and independently
* Proven track record of successfully getting the BOB through renewals and mitigating churn
* Demonstrate critical thinking skills and ability to adapt in the moment
* Strong grasp of SaaS applications
* Logistics experience a big plus
**Why Join arenaflex:**
* Competitive compensation and benefits package
* Opportunity to work with a cutting-edge platform that is revolutionizing the industry
* Collaborative and dynamic work environment
* Professional development and growth opportunities
* Flexible work arrangements, including remote work options
* Recognition and rewards for outstanding performance
**What We Offer:**
* A comprehensive benefits package, including medical, dental, and vision insurance
* 401(k) matching program
* Flexible paid time off and holidays
* Professional development opportunities, including training and education programs
* Recognition and rewards for outstanding performance
* A dynamic and collaborative work environment
**How to Apply:**
If you are a motivated and results-driven professional with a passion for customer success, we encourage you to apply for this exciting opportunity. Please submit your resume and a cover letter explaining why you are the ideal candidate for this role.
**Equal Opportunity Employer:**
arenaflex is an equal opportunity employer and welcomes people of different backgrounds, experiences, abilities, and perspectives. We are committed to creating a diverse and inclusive workplace where everyone feels valued and respected.
**Candidate Privacy Notice:**
Please review our Candidate Privacy Notice here.
**U.S. Export Regulations:**
The applicant must be authorized to receive and access those commodities and technologies controlled under U.S. Export Administration Regulations. It is arenaflex's policy to require that employees be authorized to receive access to arenaflex products and technology.
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