At arenaflex, we're dedicated to empowering individuals to live healthier and longer lives. As a leading healthcare organization, we're committed to delivering exceptional customer service to our members nationwide. We're seeking exceptional customer service professionals to join our high-volume call center team, providing support for our specialty network programs. If you're passionate about delivering outstanding customer experiences and have a strong desire to make a difference in people's lives, we encourage you to apply for this exciting opportunity.
**About arenaflex**
arenaflex is a dynamic and innovative healthcare organization that's passionate about improving the lives of our members. With a strong commitment to customer service, we strive to provide exceptional support and resources to help our members achieve their health and wellness goals. Our team is dedicated to creating a positive and inclusive work environment that fosters collaboration, growth, and development.
**Job Summary**
As a Clinical Customer Service Representative, you'll play a vital role in supporting our company's mission by providing exceptional customer service to our members nationwide. You'll be responsible for responding to customer inquiries, providing information, and resolving issues in a timely and professional manner. This is a remote call center opportunity, and you'll work from home in a designated work area with company-provided technology equipment.
**Responsibilities**
* Answer incoming calls in a professional, accurate, timely, and courteous manner
* Ascertain the nature of the call and record information in the Communication Log
* Look up member information using proprietary arenaflex systems and provide information to the caller
* Forward logs requiring further research to the appropriate department
* Transfer callers to the appropriate queue if the question is of a more complex issue (claims, authorizations, etc.)
* Utilize appropriate resources, including those online, to provide timely responses
* Manage time to ensure calls are answered within required timeframes and appropriate follow-up is done in a timely manner
* Meet or exceed minimum key job accountabilities established for the Customer Service Representative position
* Document all calls appropriately
* Attend weekly staff and other meetings to discuss issues and foster teamwork among department personnel
* Respond to requests for internal and external customers and/or clients, as required
**Qualifications**
* High school diploma or equivalent required
* Minimum of one year of experience performing customer service duties; inbound call center experience preferred
* Basic computer skills
* Strong verbal communication skills
**Core Competencies**
* Demonstrated ability to interact in a positive, respectful manner and establish and maintain cooperative working relationships
* Ability to display excellent customer service to meet the needs and expectations of both internal and external customers
* Excellent listening and interpersonal communication skills to identify critical core competencies based on success factors and organizational environment
* Ability to effectively organize, prioritize, multi-task, and manage time
* Demonstrated accuracy and productivity in a changing environment with constant interruptions
* Demonstrated ability to analyze information, problems, issues, situations, and procedures to develop effective solutions
* Ability to exercise strict confidentiality in all matters
**Mobility and Physical Requirements**
* Primarily sedentary, able to sit for long periods of time
* Ability to speak, see, and hear other personnel and/or objects
* Ability to communicate both in oral and written form
* Ability to travel within the facility
* Capable of using a telephone and computer keyboard
* Ability to lift up to 10 lbs
**Environmental Conditions**
* Work-from-home (WFH) environment
**Compensation and Benefits**
* Starting pay at $15/hour with potential of $16/hour within the first year, plus merit
* Additional bonus opportunities based on meeting Key Job Accountabilities (KJA) after 6, 12, and 24 months
* Comprehensive benefits package, including medical, dental, and vision insurance
* 401(k) retirement plan with company match
* Paid time off and holidays
* Opportunities for career growth and development
**How to Apply**
If you're a motivated and customer-focused individual who is passionate about delivering exceptional service, we encourage you to apply for this exciting opportunity. Please submit your application, including your resume and a cover letter, to our online career center. We look forward to reviewing your application and discussing this opportunity further.
**Equal Employment Opportunity**
arenaflex is an Equal Opportunity/Affirmative Action Employer. We are committed to creating a diverse and inclusive work environment that fosters collaboration, growth, and development. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, including sexual orientation and gender identity, national origin, disability, protected Veteran Status, or any other characteristic protected by applicable federal, state, or local law.
**Accommodations for Individuals with Disabilities**
If you are a qualified individual with a disability or a disabled veteran, you have the right to request an accommodation if you are unable or limited in your ability to use or access our career center as a result of your disability. To request an accommodation, contact our Human Resources Department at (800) 848-3555 x6702.
**Pay Transparency**
arenaflex will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the Company's legal duty to furnish information.
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