At arenaflex, we're a rapidly growing company in the electrical industry, dedicated to delivering innovative and cost-effective solutions to our customers. With a rich legacy spanning over 30 years, we're a family-owned and privately held company that values top-tier expertise, professionalism, and exceeding customer expectations. We're seeking an experienced Afterhours Customer Care Representative & Account Manager to join our team, working weekends and nights in Central Standard Time (CST).
**About arenaflex**
arenaflex stands as a distinguished company in the electrical industry, providing leading-edge services encompassing the design, installation, management, and maintenance of facility lighting, electrical, and energy solutions. Our expertise lies in enhancing energy efficiency and delivering cost-effective solutions, earning us a stellar reputation for innovation and excellence. As a dynamic and growing organization, we prioritize top-tier expertise, professionalism, and exceeding customer expectations.
**Job Summary**
As an Afterhours Customer Care Representative & Account Manager at arenaflex, you will be responsible for assisting internal and external customers by providing service and billing information. This role requires a high level of attention to detail, excellent communication skills, and a working knowledge of Excel and Microsoft Office. If you're a customer-focused individual with a passion for delivering exceptional service, we encourage you to apply.
**Responsibilities**
* Handle incoming and outgoing phone calls, responding to customer inquiries and resolving issues in a timely and professional manner
* Process customer service requests, ensuring accurate and efficient resolution
* Update customer portals with relevant information, maintaining accurate and up-to-date records
* Collaborate with arenaflex Service Coordinators to notify customers of service dates and schedules
* Upload documentation to customer portals and accounting/work order system, ensuring seamless data management
* Perform data entry tasks, maintaining accurate and up-to-date records
* Provide billing information to customers, ensuring accurate and timely resolution
* Work closely with internal teams to resolve customer issues and improve overall customer experience
**Qualifications**
* Must be detail-oriented, with a strong focus on accuracy and attention to detail
* Must have a working knowledge of Excel and Microsoft Office, with experience in data management and analysis
* Must have at least 3 years of experience in customer care, with a proven track record of delivering exceptional service
* Excellent communication and interpersonal skills, with the ability to work effectively with internal and external customers
* Ability to work weekends and nights in Central Standard Time (CST)
* Strong problem-solving skills, with the ability to resolve complex customer issues in a timely and professional manner
**What We Offer**
* Excellent career advancement opportunities, with a focus on professional growth and development
* In-house training, ensuring you have the skills and knowledge needed to succeed in your role
* A career with a rapidly growing company in a rapidly growing market, offering opportunities for advancement and professional growth
* Competitive hourly rate, with opportunities for growth and advancement
* Comprehensive benefits package, including medical, dental, and vision coverage
* Life Insurance Benefit, ensuring the well-being of you and your loved ones
* Paid Holidays, Vacation, and 401K Match, providing a healthy work-life balance
* Sign-On/Referral Bonus after 90 days, recognizing your hard work and dedication
**How to Apply**
If you're a motivated and customer-focused individual with a passion for delivering exceptional service, we encourage you to apply. Please email your resume or work history to [insert email address]. We're an equal opportunity employer, committed to diversity and inclusion in the workplace.
**Join Our Team**
At arenaflex, we're a dynamic and growing organization, dedicated to delivering innovative and cost-effective solutions to our customers. We're committed to exceeding customer expectations, and we're looking for talented individuals like you to join our team. If you're passionate about delivering exceptional service and have a strong focus on customer care, we encourage you to apply.
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