Job Description:
• Work closely with the founder and help scale the experience layer of VAWAA.
• Improve booking conversions and optimize the funnel from inquiry to repeat guest.
• Monitor key metrics representing bookings, guest & artist health.
• Partner with guest experience manager to own the end-to-end guest journey managing bookings, decisions, experience issues, follow-ups, CRM hygiene, templates, workflows, and the SOPs that help scale care without losing soul.
• Support artists with onboarding, gathering assets, offering guidance, co-designing, editing and support.
• Oversee confusion areas for guests and support needed by artists.
• Solve time-sensitive issues across time zones, cultures and contexts.
• Maintain responsive communication wherever guests and artists reach out.
Requirements:
• 2-4 years of digital customer experience
• Strong writing, editorial, visual, and experience-design skills
• Minimum 2 years experience working full-time in remote, computer-based roles requiring responsiveness and self-direction
• Fluency in tools like Streak, Customer.io, Helpscout, Zendesk, Front, Notion, Slack, Google Workspace, AI tools
Benefits:
• Health insurance
• Free and discounted VAWAA experiences
• 0.25%–0.5% equity or profit sharing options
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