Join arenaflex, the most awarded airline for customer satisfaction, as a Customer Experience Specialist in our Minneapolis/St. Paul, MN location. As a key member of our Reservations team, you will be responsible for delivering exceptional customer experiences through efficient, courteous, and accurate interactions. If you're passionate about making a difference in people's lives and have a desire to climb the career ladder, this is the perfect opportunity for you.
**About arenaflex**
arenaflex is a world-renowned airline that has been consistently recognized for its commitment to customer satisfaction. With a strong focus on innovation, teamwork, and servant leadership, we strive to create an exceptional experience for our customers. Our culture is built on five core values: Care, Integrity, Resilience, Servant Leadership, and Teamwork. We believe that our people are our greatest asset, and we're dedicated to helping them grow and succeed.
**Key Responsibilities**
As a Customer Experience Specialist, you will be responsible for:
* Answering calls in an efficient, courteous, and accurate manner, while assessing customer needs and offering solutions and additional products
* Optimally listening to customers, quickly identifying and owning customer issues, and actively searching for solutions to problems
* Making quality decisions, paying attention to detail, and interacting with a globally diverse group of customers and colleagues
* Consistently selling travel-related services, including car rental and credit card vendor partner products
* Understanding and adhering to all arenaflex and U.S. Department of Transportation (DOT) compliance requirements
* Participating in future opportunities to advance to specialty teams that respond to customer concerns or resolve complex international ticketing issues
* Assisting customers via Twitter, Facebook, or other emerging social media platforms
**Specialized Skills and Competencies**
To succeed in this role, you will need to possess:
* Excellent communication and interpersonal skills, with the ability to interact with customers and colleagues in a professional and courteous manner
* Strong problem-solving and decision-making skills, with the ability to think critically and make sound judgments
* Ability to work in a fast-paced environment, with multiple priorities and deadlines
* Digital literacy in navigating web-based and airline-specific software applications, emails, instant messaging, and internet searches
* Strong attention to detail and ability to maintain accurate records and reports
* Ability to work effectively in a team environment, with a focus on collaboration and mutual support
**Career Growth Opportunities and Learning Benefits**
As a Customer Experience Specialist at arenaflex, you will have access to a range of career development programs and learning benefits, including:
* Paid training, including instruction, observation, exams, and performance measures
* Opportunities for advancement to specialty teams or leadership roles
* Access to exclusive career development programs and mentorship opportunities
* Participation in arenaflex's comprehensive health and wellness benefits, including medical, dental, vision, short/long term disability, and life benefits
* Domestic and International Flight privileges for employees and eligible family members
* Career development programs available for long-term career goals
* Exclusive access to 12 free mental health counseling sessions per year for employees and their household members
**Work Environment and Company Culture**
As a Customer Experience Specialist at arenaflex, you will be working in a fast-paced, dynamic environment that is passionate about delivering exceptional customer experiences. Our culture is built on five core values: Care, Integrity, Resilience, Servant Leadership, and Teamwork. We believe that our people are our greatest asset, and we're dedicated to helping them grow and succeed.
**Compensation, Perks, and Benefits**
As a Customer Experience Specialist at arenaflex, you will receive:
* Starting pay of $18.90 per hour, with regular pay increases up to $35.26 per hour
* Comprehensive health and wellness benefits, including medical, dental, vision, short/long term disability, and life benefits
* Paid training, including instruction, observation, exams, and performance measures
* Domestic and International Flight privileges for employees and eligible family members
* Career development programs available for long-term career goals
* Exclusive access to 12 free mental health counseling sessions per year for employees and their household members
**What We're Looking For**
We're looking for individuals who are passionate about delivering exceptional customer experiences and have a desire to climb the career ladder. If you possess:
* A High School diploma, GED, or High School Equivalency
* Excellent communication and interpersonal skills
* Strong problem-solving and decision-making skills
* Ability to work in a fast-paced environment, with multiple priorities and deadlines
* Digital literacy in navigating web-based and airline-specific software applications, emails, instant messaging, and internet searches
* Strong attention to detail and ability to maintain accurate records and reports
* Ability to work effectively in a team environment, with a focus on collaboration and mutual support
**How to Apply**
If you're passionate about delivering exceptional customer experiences and have a desire to climb the career ladder, we encourage you to apply for this exciting opportunity. Please visit our website to submit your application.
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