Join arenaflex, a world-leading mobility company, as we continue to revolutionize the way people move. With a shared vision to be the world's best and most trusted mobility company, we're seeking highly motivated and customer-focused individuals to join our team as Customer Experience Representatives (CXR) at the Greenville- Spartanburg Airport.
As a Customer Experience Representative, you'll play a vital role in delivering exceptional customer service, ensuring a seamless and enjoyable experience for our customers. If you're passionate about providing top-notch service, have a knack for problem-solving, and are eager to learn and grow with a dynamic company, we want to hear from you.
**About arenaflex**
arenaflex operates the Enterprise Rent-A-Car, National Car Rental, and Alamo car rental brands, and has consistently been named one of the top places to work. As the largest and fastest-growing privately owned automotive rental and leasing company in North America, we're committed to innovation, customer satisfaction, and employee development. Our company culture values diversity, inclusivity, and teamwork, and we're dedicated to creating a work environment that's supportive, engaging, and rewarding.
**Job Summary**
As a Customer Experience Representative, you'll be responsible for providing superior, friendly, and efficient customer service, ensuring a positive experience for all customers. You'll facilitate the rental process through verification and documentation of all necessary driver information, and offer company-approved services and products to meet customer needs. This role requires excellent communication and problem-solving skills, as well as the ability to work in a fast-paced environment.
**Key Responsibilities**
* Meet and greet customers in a professional, friendly, and timely manner
* Provide superior, efficient customer service by understanding and communicating rental terms and conditions, vehicle features, and other services
* Offer additional customer assistance by providing directions, maps, local area information, and appropriate service information
* Answer incoming calls for reservations, rate quotes, general questions, provide information and resolution for customers, other branches, and other vendors
* Place outgoing calls for callback management, and miscellaneous calls as assigned
* Assist in assessing the condition of rental upon return
* Notify management of any known customer problems
* Continuously build knowledge and skills, pursue on-the-job training and development opportunities, and any company-sponsored classroom training
**Schedules Available**
We offer two schedules to accommodate your needs:
* Schedule 1: Friday-Monday, 2:00pm-12:00am
* Schedule 2: Monday-Thursday, 2:00pm-12:00am
**Benefits and Perks**
* Competitive hourly rate of $18.20
* Paid time off
* Consistent full-time 40-hour per week schedule
* Employee discount
* Retirement savings plan including 401(k) with matching profit sharing
* Health Insurance
* Life Insurance
* Dental Insurance
* Vision Insurance
* Training and development opportunities
**Requirements**
* Minimum of 1 year prior customer service, retail, or administrative support experience
* Authorized to work in the United States and not require work authorization sponsorship by our company for this position now or in the future
* Valid driver's license with no more than 2 moving violations and/or at-fault accidents on driving record in the past 3 years
* No drug or alcohol-related conviction on driving record in the past 5 years
* At least 18 years of age
* High School Diploma or G.E.D. required
**Why Join arenaflex?**
* Be part of a dynamic and innovative company that's shaping the future of mobility
* Enjoy a supportive and inclusive work environment that values diversity and teamwork
* Develop your skills and knowledge through on-the-job training and development opportunities
* Take advantage of competitive compensation and benefits packages
* Join a company that's committed to making a positive impact on the community
**Equal Opportunity Employer/Disability/Veterans**
arenaflex is an equal opportunity employer and welcomes applications from diverse candidates. We are committed to creating an inclusive work environment that values diversity, equity, and inclusion.
**How to Apply**
If you're passionate about delivering exceptional customer service and are eager to join a dynamic company, apply now to become a Customer Experience Representative at arenaflex.
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