Job DetailsJob Location: American Institute for Foreign Study Inc - Stamford, CT 06905Position Type: Full TimeSalary Range: $70,000.00 - $75,000.00 Salary/yearCrisis Liaison – CISI Assist (Evening & Overnight Shift)
Location: Remote (United States-based only)
Reports To: CISI Health and Safety Manager
Schedule Options:
We are currently hiring for two separate openings:
One Evening Shift Crisis Liaison: 4:00 PM – 12:00 AM EST
One Overnight Shift Crisis Liaison: 11:00 PM – 7:00 AM EST
Rotating night and weekend coverage required (approximately one week every 6–7 weeks)
Compensation: $70,000 – $75,000 annually + overtime compensation
Work Location & Eligibility
This is a U.S.-based remote position. Candidates must be authorized to work in the United States at the time of hire. CISI is unable to provide employment visa sponsorship for this role.
About the Role
CISI is seeking a dependable, service-oriented Crisis Liaison to support travelers experiencing medical or logistical emergencies both domestically and internationally. This role serves as a critical point of contact during time-sensitive situations, coordinating communication between travelers, medical providers, assistance partners, clients, and family members.
The ideal candidate is calm under pressure, highly organized, and able to make sound decisions in a fast-paced environment. This is an excellent opportunity for someone interested in global health, travel assistance, crisis response, or medical operations.
What You’ll Do
Assistance Coordination & Case Management
Serve as the primary liaison for travelers requiring medical or logistical assistance worldwide
Process Guarantees of Payment (GOPs) and provider referral requests within established one-hour service standards
Coordinate medical appointments and respond to inquiries related to benefits and coverage
Independently manage routine assistance requests and escalate complex medical emergencies to designated assistance partners
Support hospitalization and medical evacuation cases by ensuring timely communication and coordination
Communication & Stakeholder Support
Communicate clearly and professionally with travelers, healthcare providers, assistance partners, clients, and family members
Facilitate accurate information sharing during high-acuity medical situations
Provide guidance regarding CISI procedures, coverage expectations, and next steps
Participate in rotating crisis-duty responsibilities as assigned
Documentation & Operational Support
Maintain accurate case documentation using internal case management tools and Microsoft Excel
Assist with reporting, case tracking, and operational summaries
Support claims coordination, invoicing, and other administrative functions as needed
Qualifications and ExperienceWhat We’re Looking For
Required Qualifications
Experience in customer service, healthcare support, assistance operations, or call-center environments
Strong verbal and written communication skills
Ability to multitask, prioritize effectively, and remain composed in high-pressure situations
Ability to work independently during evening and overnight shifts
Availability for rotating weekend and night coverage
Preferred Qualifications
Experience in medical insurance, claims processing, or healthcare operations
Experience in high-volume assistance or customer support environments
Familiarity with Microsoft Excel and electronic case management systems
Background in travel assistance, emergency coordination, or healthcare administration is a plus
Key Skills & Competencies
Professional judgment and decision-making
Excellent organizational and time-management skills
Empathy and strong interpersonal communication
Attention to detail and commitment to accuracy
Ability to adapt quickly in a dynamic, fast-paced environment
Collaborative mindset with the ability to work independently
Why Join CISI?
At CISI, you’ll play an important role in supporting travelers during critical moments. This position offers exposure to global medical assistance and crisis response operations while providing opportunities to grow within health and safety, operations, client services, and related functional areas.
You’ll join a mission-driven team committed to delivering responsive, compassionate, and high-quality support to travelers around the world.
Benefits
Competitive salary and overtime compensation
Comprehensive health benefits
Paid time off
Remote work environment
Career development and advancement opportunities
Equal Opportunity Employer: AIFS provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected federal, state, or local laws. This policy applies to all terms and conditions of employment, including hiring, placement, promotion, termination, layoff, recall, transfer, leave of absence, compensation, and training.
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